Software Application Support Analyst
The Role:
Troubleshoot, diagnose, and resolve application and/or technical customer issues associated with Jeeves ERP software.
Respond to customer calls professionally and insure all issues are handled in a timely manner.
Interact with customers in performing complex testing, support and troubleshooting technical functions remotely.
Managing support issues throughout lifecycle and ensuring customers are kept well informed of progress.
Experience/Skills Required:
Experience with software testing preferred.
Experience with ERP systems preferred.
Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, with both technical and non-technical users.
Strong analytical skills and problem solving ability.
Eligibility to work in the U.
S.
without sponsorship.
Benefits:
We offer a competitive benefits package, including medical, dental and 401(k) Click here to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Troubleshoot, diagnose, and resolve application and/or technical customer issues associated with Jeeves ERP software.
Respond to customer calls professionally and insure all issues are handled in a timely manner.
Interact with customers in performing complex testing, support and troubleshooting technical functions remotely.
Managing support issues throughout lifecycle and ensuring customers are kept well informed of progress.
Experience/Skills Required:
Experience with software testing preferred.
Experience with ERP systems preferred.
Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, with both technical and non-technical users.
Strong analytical skills and problem solving ability.
Eligibility to work in the U.
S.
without sponsorship.
Benefits:
We offer a competitive benefits package, including medical, dental and 401(k) Click here to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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