Senior CRM Business Analyst
Job Description Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet.
We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to teams delivering world-class IT service.
With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.
Join us and lend your expertise by showcasing your skills and leading a large integration project with a global high tech manufacturing company.
You will gain unique knowledge of complex high tech product configurations and pricing models that will have an impact on a global CPQ program.
You will lead in the discovery, customization, integration, and quality assurance of the customer's sales applications.
Your Roles and
Responsibilities:
Analyze and evaluate business requirements for Salesforce CRM, Model N CPQ, and other sales applications.
Provide recommendations on new or enhanced systems, software, upgrades, and modifications.
Participate in project teams for large planned application changes.
Provide support for Salesforce CRM, Model N CPQ, and other related applications, including Account Management, Opportunity Management, Reporting, Pricing and Quoting.
Manage support queue, enter accurate incident data according to established support procedures, and maintain established service level response.
Participate in cross functional initiatives to improve current processes and identify areas for development of technical solutions.
Communicate the scheduling and implementation of maintenance and enhancements to the system.
Coach and provide guidance to other team members and provide operational support to the global support manager by monitoring team activities.
Develop and maintain application functional specs and process flows.
Develop and execute test plans and record test results.
Coordinate testing results with release management.
Participate in system release testing for initial implementation of new modules and subsequent enhancements to the applications.
Create business process documentation and highlight key changes based on project deliverables.
Develop and update user documentation:
Training guides, FAQs, and support staff knowledge material.
Coordinate and conduct training sessions for medium to large audiences/train the trainer.
Train, lead and provide technical guidance to team members related to planned system changes.
Required Qualifications/Skills:
Bachelor's degree (B.
S/B.
A) from four-college or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience Experience providing enterprise-level project support as a business analyst with the ability to successfully analyze, design, and test business processes.
Builds productive internal and external working relationships with the ability to establish and maintain strong relationships while influencing others toward a common vision or goal.
Experience managing complex IT programs and projects with an analytical, data-driven approach to reviewing and solving problems.
Exercises judgment within defined procedures and practices to determine appropriate action.
Possess a detail oriented mindset with strong leadership skills to coordinate and motivate program and project teams.
Excellent documentation, writing, organization and verbal communication skills.
Able to create and consume technical documentation.
Excellent organization skills and ability to adapt to a rapidly changing work environment.
Previous Salesforce implementation project experience Knowledge of or experience in sales support teams Familiarity with SQL scripting, usage, and data visualization.
Salary Range$118,800.
00 - $148,500.
00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position.
Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.
g.
Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law Recommended Skills Account Management Adaptability Analytical Business Processes Business Requirements Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to teams delivering world-class IT service.
With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.
Join us and lend your expertise by showcasing your skills and leading a large integration project with a global high tech manufacturing company.
You will gain unique knowledge of complex high tech product configurations and pricing models that will have an impact on a global CPQ program.
You will lead in the discovery, customization, integration, and quality assurance of the customer's sales applications.
Your Roles and
Responsibilities:
Analyze and evaluate business requirements for Salesforce CRM, Model N CPQ, and other sales applications.
Provide recommendations on new or enhanced systems, software, upgrades, and modifications.
Participate in project teams for large planned application changes.
Provide support for Salesforce CRM, Model N CPQ, and other related applications, including Account Management, Opportunity Management, Reporting, Pricing and Quoting.
Manage support queue, enter accurate incident data according to established support procedures, and maintain established service level response.
Participate in cross functional initiatives to improve current processes and identify areas for development of technical solutions.
Communicate the scheduling and implementation of maintenance and enhancements to the system.
Coach and provide guidance to other team members and provide operational support to the global support manager by monitoring team activities.
Develop and maintain application functional specs and process flows.
Develop and execute test plans and record test results.
Coordinate testing results with release management.
Participate in system release testing for initial implementation of new modules and subsequent enhancements to the applications.
Create business process documentation and highlight key changes based on project deliverables.
Develop and update user documentation:
Training guides, FAQs, and support staff knowledge material.
Coordinate and conduct training sessions for medium to large audiences/train the trainer.
Train, lead and provide technical guidance to team members related to planned system changes.
Required Qualifications/Skills:
Bachelor's degree (B.
S/B.
A) from four-college or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience Experience providing enterprise-level project support as a business analyst with the ability to successfully analyze, design, and test business processes.
Builds productive internal and external working relationships with the ability to establish and maintain strong relationships while influencing others toward a common vision or goal.
Experience managing complex IT programs and projects with an analytical, data-driven approach to reviewing and solving problems.
Exercises judgment within defined procedures and practices to determine appropriate action.
Possess a detail oriented mindset with strong leadership skills to coordinate and motivate program and project teams.
Excellent documentation, writing, organization and verbal communication skills.
Able to create and consume technical documentation.
Excellent organization skills and ability to adapt to a rapidly changing work environment.
Previous Salesforce implementation project experience Knowledge of or experience in sales support teams Familiarity with SQL scripting, usage, and data visualization.
Salary Range$118,800.
00 - $148,500.
00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position.
Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.
g.
Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law Recommended Skills Account Management Adaptability Analytical Business Processes Business Requirements Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
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