ERS - Phone Benefits Counselor (Remote in Texas)
4.
3 Austin, TX Austin, TX Full-time Full-time $4,100 a month $4,100 a month 8 days ago 8 days ago 8 days ago ERS - Phone Benefits Counselor (Remote in Texas) (00041380) Organization:
EMPLOYEES RETIREMENT SYSTEM Primary Location:
Texas-Austin Work Locations:
Main Office (327-100001) 200 E 18th Street Austin 78701 Job:
Management Employee Status:
Regular Schedule:
Full-time Standard Hours Per Week:
40.
00 State Job Code:
2914 Salary Admin Plan:
B Grade:
18 Salary (Pay Basis):
4,100.
00 - 4,100.
00 (Monthly) Number of Openings:
7 Overtime Status:
Non-exempt Job Posting:
Apr 5, 2024, 1:
11:
13 PM Closing Date:
Ongoing Description As of Tuesday, 04/09/2024 this posting is ON HOLD.
All applications received on or after 04/09/2024 will be held in the HR office and not screened.
ON HOLD means the hiring manager has received a sufficient amount of applications to review.
The hold is removed either when the posting is closed and the position is filled or if the hiring manager decides to see additional applications.
At that time, all applications received on 04/09/24 and after will be screened and any meeting minimum qualifications will be sent to the hiring manager for further consideration.
Training for this position will start Tuesday, July 9, 2024 and candidates selected must be available for the duration of training.
Opportunities to be hired prior to July 9, 2024 may be available.
All Benefits Counselors are provided with an agency issued laptop and headset.
This position is full time remote providing customer service over the phone.
Eligible applicants must reside in Texas or be able to relocate to Texas prior to July 9, 2024.
Who We Are:
The Employees Retirement System of Texas administers the benefits for State of Texas employees, retirees, and some employees of higher education institutions.
These benefits, funded by participating members and the state, are an investment in the state workforce.
More than 541,500 people rely on these benefits daily! The ERS Benefits Counseling team is the front line in supporting our members as they navigate day to day decisions related to their benefits.
Interactions with members are handled through phone calls, in person communication and email.
We strive to provide supportive education and guidance to our members and their families as they move through all stages of life and career.
Who You Are:
We our looking for Benefits Counselors to work remotely from their home providing exemplary customer service to our members providing insurance and retirement benefit education, problem solving, and guidance over the phone.
To be successful as a Benefits Counselor, you will have a passion for serving people and be able to work both independently and collaboratively as a part of a supportive team.
Successful candidates will:
Be service oriented and customer focused Be empathetic Have a strong sense of self awareness Be adaptable Be problem solvers Have a proven track record of good judgement and decision making at work Welcome feedback and have a professional approach to implementing it Be able to successfully complete ERS Benefit Counselor training program Be interested in personal and professional growth Starting Salary:
$4,100 / month o Potential pay incentives for meeting performance targets within the first two years as a Benefits Counselor.
Benefits Value:
$1,428
/ month o Defined Retirement Benefit Plan o Optional 401(k) and 457 accounts o Medical Insurance o Optional Benefits such as dental, vision, and life insurance o 8 hours sick leave per month o 8 hours vacation per month with potential to earn more with longevity o Additional PTO earning opportunities o EAP services As an ERS employee, Benefit Counselors receive a total competitive benefit package valued at $5,528 / month.
In addition to the above compensation and benefits package, the ERS Benefits Counseling hours of operation are 8:
00 am - 5:
00 pm Monday through Friday.
This means no shift work! ERS closes for 9 holidays throughout the year, including Thanksgiving Day and the day after, as well as Christmas Eve through the Day after Christmas.
The ERS Benefits Counseling team is devoted to providing ongoing career learning and skill development for its Benefit Counselors.
What you will do:
As a remote Benefits Counselor in our Benefits Counseling department, you will work in a fast-paced environment answering highly complex incoming inquiries through telephone calls and email from Texas state employees and retirees with questions regarding health, dental, and life insurance benefits, retirement eligibility, and retirement or benefits problem resolution issues.
Benefits Counselors educate employees and retirees and promote other ERS services that support members.
Work is performed under the supervision of the Benefits Counseling leadership team with considerable latitude for the use of initiative and independent judgment.
Efficiently answers questions, educates, and counsels ERS members regarding state employee benefits programs, including insurance, retirement, online tools, and any ERS related matters over the phone.
Communicates tactfully and provides information in a clear and concise manner.
Manages communication style to match customers with various levels of knowledge and experience.
Uses sound decision-making and judgment skills and appropriately applies and interprets existing law, pending legislation, rules, policies and procedures.
Promotes ERS related tools, services, and programs.
Provides exceptional customer service and benefits counseling as defined by service delivery standards.
Assists Benefits Counseling leadership with handling moderately complex and escalated member inquiries.
Provides moderate training support to other Benefits Counseling team members.
Performs other duties as assigned.
Required Minimum
Qualifications:
Your application for employment must reflect how you meet each of the following minimum
Qualifications:
1) Graduation from an accredited senior high school or equivalent, plus 60 semester hours of college credit from an accredited college or university.
Each year of related work experience over the minimum requirement may be substituted for one year (30 semester hours) of college credit.
2) Three (3) years customer focused experience identifying and resolving issues one on one with customers.
3) Two (2) years of experience educating and/or counseling a wide variety of customers on policies, procedures, laws or rules.
4) One (1) year of qualifying experience with Windows based computer software, including Microsoft Office and Internet browsers.
Preferred
Qualifications:
Your application for employment should reflect how you meet the following preferred
Qualifications:
5) Experience in claims processing or benefits processing.
6) Customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies.
7) Experience in health insurance or retirement benefits.
PLEASE NOTE:
All applications should contain complete job history entries, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed.
If this information is not submitted, your application may be rejected because it is incomplete.
Resumes do not take the place of this required information.
Other Information All counselors must successfully complete the ERS Benefits Counselor training program.
ERS will provide a laptop and other equipment necessary to do the job.
Counselors are responsible for providing their own high speed internet connection (100 mbps recommended) and preferred office furniture/set up.
This position may require access to privileged, confidential, or sensitive data.
ERS will conduct either a TXDPS or FBI criminal history check on all new hires.
For more information about this policy inquires can be made to email protected .
Military Occupational Specialty Codes:
There is no Military Occupational Specialty (MOS) code for this job classification.
Please contact Human Resources at email protected with questions or for additional information.
Additional Military Crosswalk information specific to this posting can be accessed at the State Auditor's office link below.
Compare the Class Number in the ERS job posting to the Class Code on the State Auditor's Office listing of job descriptions.
The Military Crosswalk appears under Occupational Category for each job description.
http:
//www.
hr.
sao.
state.
tx.
us/Compensation/JobDescriptions.
aspx.
How to Apply:
Ready to join the dedicated, customer-focused team at ERS? Submit the following to the ERS Human Resources Office by 5 P.
M.
on the closing date:
A State of Texas Application for Employment submitted online through CAPPS Recruit.
o Use the link below to create a CAPPS Recruit account and build your profile on the My JobPage tab in the upper left corner of the screen.
https:
//capps.
taleo.
net/careersection/327/jobsearch.
ftl?lang=en o Once your profile is complete, click on the Job Search tab in the upper left corner of the screen to view available career opportunities and submit your application.
o Note:
Resumes will be accepted only as supplements to a State of Texas Application for Employment.
Applications submitted through Work in Texas:
If you apply for an ERS position via Work in Texas https:
//www.
workintexas.
com/vosnet/Default.
aspx, you will also need to complete a supplemental questions form.
For more details, refer to the instructions in the email you receive from CAPPS Recruit.
Please contact a Human Resources representative if you need assistance or require accommodation during the application process.
Email:
email protected Web:
www.
ers.
texas.
gov Relay Texas TDD:
(800) 735-2989 LinkedIn:
https:
//www.
linkedin.
com/company/employees-retirement-system-of-texas/ Qualifications.
How to Apply:
Ready to join the dedicated, customer-focused team at ERS? Submit the following to the ERS Human Resources Office by 5 P.
M.
on the closing date:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Austin, TX Austin, TX Full-time Full-time $4,100 a month $4,100 a month 8 days ago 8 days ago 8 days ago ERS - Phone Benefits Counselor (Remote in Texas) (00041380) Organization:
EMPLOYEES RETIREMENT SYSTEM Primary Location:
Texas-Austin Work Locations:
Main Office (327-100001) 200 E 18th Street Austin 78701 Job:
Management Employee Status:
Regular Schedule:
Full-time Standard Hours Per Week:
40.
00 State Job Code:
2914 Salary Admin Plan:
B Grade:
18 Salary (Pay Basis):
4,100.
00 - 4,100.
00 (Monthly) Number of Openings:
7 Overtime Status:
Non-exempt Job Posting:
Apr 5, 2024, 1:
11:
13 PM Closing Date:
Ongoing Description As of Tuesday, 04/09/2024 this posting is ON HOLD.
All applications received on or after 04/09/2024 will be held in the HR office and not screened.
ON HOLD means the hiring manager has received a sufficient amount of applications to review.
The hold is removed either when the posting is closed and the position is filled or if the hiring manager decides to see additional applications.
At that time, all applications received on 04/09/24 and after will be screened and any meeting minimum qualifications will be sent to the hiring manager for further consideration.
Training for this position will start Tuesday, July 9, 2024 and candidates selected must be available for the duration of training.
Opportunities to be hired prior to July 9, 2024 may be available.
All Benefits Counselors are provided with an agency issued laptop and headset.
This position is full time remote providing customer service over the phone.
Eligible applicants must reside in Texas or be able to relocate to Texas prior to July 9, 2024.
Who We Are:
The Employees Retirement System of Texas administers the benefits for State of Texas employees, retirees, and some employees of higher education institutions.
These benefits, funded by participating members and the state, are an investment in the state workforce.
More than 541,500 people rely on these benefits daily! The ERS Benefits Counseling team is the front line in supporting our members as they navigate day to day decisions related to their benefits.
Interactions with members are handled through phone calls, in person communication and email.
We strive to provide supportive education and guidance to our members and their families as they move through all stages of life and career.
Who You Are:
We our looking for Benefits Counselors to work remotely from their home providing exemplary customer service to our members providing insurance and retirement benefit education, problem solving, and guidance over the phone.
To be successful as a Benefits Counselor, you will have a passion for serving people and be able to work both independently and collaboratively as a part of a supportive team.
Successful candidates will:
Be service oriented and customer focused Be empathetic Have a strong sense of self awareness Be adaptable Be problem solvers Have a proven track record of good judgement and decision making at work Welcome feedback and have a professional approach to implementing it Be able to successfully complete ERS Benefit Counselor training program Be interested in personal and professional growth Starting Salary:
$4,100 / month o Potential pay incentives for meeting performance targets within the first two years as a Benefits Counselor.
Benefits Value:
$1,428
/ month o Defined Retirement Benefit Plan o Optional 401(k) and 457 accounts o Medical Insurance o Optional Benefits such as dental, vision, and life insurance o 8 hours sick leave per month o 8 hours vacation per month with potential to earn more with longevity o Additional PTO earning opportunities o EAP services As an ERS employee, Benefit Counselors receive a total competitive benefit package valued at $5,528 / month.
In addition to the above compensation and benefits package, the ERS Benefits Counseling hours of operation are 8:
00 am - 5:
00 pm Monday through Friday.
This means no shift work! ERS closes for 9 holidays throughout the year, including Thanksgiving Day and the day after, as well as Christmas Eve through the Day after Christmas.
The ERS Benefits Counseling team is devoted to providing ongoing career learning and skill development for its Benefit Counselors.
What you will do:
As a remote Benefits Counselor in our Benefits Counseling department, you will work in a fast-paced environment answering highly complex incoming inquiries through telephone calls and email from Texas state employees and retirees with questions regarding health, dental, and life insurance benefits, retirement eligibility, and retirement or benefits problem resolution issues.
Benefits Counselors educate employees and retirees and promote other ERS services that support members.
Work is performed under the supervision of the Benefits Counseling leadership team with considerable latitude for the use of initiative and independent judgment.
Efficiently answers questions, educates, and counsels ERS members regarding state employee benefits programs, including insurance, retirement, online tools, and any ERS related matters over the phone.
Communicates tactfully and provides information in a clear and concise manner.
Manages communication style to match customers with various levels of knowledge and experience.
Uses sound decision-making and judgment skills and appropriately applies and interprets existing law, pending legislation, rules, policies and procedures.
Promotes ERS related tools, services, and programs.
Provides exceptional customer service and benefits counseling as defined by service delivery standards.
Assists Benefits Counseling leadership with handling moderately complex and escalated member inquiries.
Provides moderate training support to other Benefits Counseling team members.
Performs other duties as assigned.
Required Minimum
Qualifications:
Your application for employment must reflect how you meet each of the following minimum
Qualifications:
1) Graduation from an accredited senior high school or equivalent, plus 60 semester hours of college credit from an accredited college or university.
Each year of related work experience over the minimum requirement may be substituted for one year (30 semester hours) of college credit.
2) Three (3) years customer focused experience identifying and resolving issues one on one with customers.
3) Two (2) years of experience educating and/or counseling a wide variety of customers on policies, procedures, laws or rules.
4) One (1) year of qualifying experience with Windows based computer software, including Microsoft Office and Internet browsers.
Preferred
Qualifications:
Your application for employment should reflect how you meet the following preferred
Qualifications:
5) Experience in claims processing or benefits processing.
6) Customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies.
7) Experience in health insurance or retirement benefits.
PLEASE NOTE:
All applications should contain complete job history entries, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed.
If this information is not submitted, your application may be rejected because it is incomplete.
Resumes do not take the place of this required information.
Other Information All counselors must successfully complete the ERS Benefits Counselor training program.
ERS will provide a laptop and other equipment necessary to do the job.
Counselors are responsible for providing their own high speed internet connection (100 mbps recommended) and preferred office furniture/set up.
This position may require access to privileged, confidential, or sensitive data.
ERS will conduct either a TXDPS or FBI criminal history check on all new hires.
For more information about this policy inquires can be made to email protected .
Military Occupational Specialty Codes:
There is no Military Occupational Specialty (MOS) code for this job classification.
Please contact Human Resources at email protected with questions or for additional information.
Additional Military Crosswalk information specific to this posting can be accessed at the State Auditor's office link below.
Compare the Class Number in the ERS job posting to the Class Code on the State Auditor's Office listing of job descriptions.
The Military Crosswalk appears under Occupational Category for each job description.
http:
//www.
hr.
sao.
state.
tx.
us/Compensation/JobDescriptions.
aspx.
How to Apply:
Ready to join the dedicated, customer-focused team at ERS? Submit the following to the ERS Human Resources Office by 5 P.
M.
on the closing date:
A State of Texas Application for Employment submitted online through CAPPS Recruit.
o Use the link below to create a CAPPS Recruit account and build your profile on the My JobPage tab in the upper left corner of the screen.
https:
//capps.
taleo.
net/careersection/327/jobsearch.
ftl?lang=en o Once your profile is complete, click on the Job Search tab in the upper left corner of the screen to view available career opportunities and submit your application.
o Note:
Resumes will be accepted only as supplements to a State of Texas Application for Employment.
Applications submitted through Work in Texas:
If you apply for an ERS position via Work in Texas https:
//www.
workintexas.
com/vosnet/Default.
aspx, you will also need to complete a supplemental questions form.
For more details, refer to the instructions in the email you receive from CAPPS Recruit.
Please contact a Human Resources representative if you need assistance or require accommodation during the application process.
Email:
email protected Web:
www.
ers.
texas.
gov Relay Texas TDD:
(800) 735-2989 LinkedIn:
https:
//www.
linkedin.
com/company/employees-retirement-system-of-texas/ Qualifications.
How to Apply:
Ready to join the dedicated, customer-focused team at ERS? Submit the following to the ERS Human Resources Office by 5 P.
M.
on the closing date:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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