Inside Sales Quality Assurance Specialist
Do you want to change the world? We do, too.
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we re looking for talented, committed people to help us drive our growth and achieve our goals.
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.
SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 2,000 in North America and the Phillipines. In an industry that is reshaping the world s energy future, there s no better place to be than SunPower.
We believe that our employees create our brand with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:
Inside Sales Quality Assurance Specialist
As the Quality Assurance Special for Inside Sales, you will be critical to the success of the program by ensuring a great customer and SunPower dealer experience.
You will be responsible for reviewing, reporting, and providing feedback on customer interactions as well as helping to review refund requests for paid appointments with our dealers.
We Are Looking For Someone Who Demonstrates
- Intense collaboration and solid peer coaching skills
- Passionate customer focus, enhanced customer experience
- Thoughtful, fast, disciplined execution
- Tenacious commitment to continuous improvement
- Relentless drive to win
ESSENTIAL DUTIES:
The Quality Assurance Specialist will have to fulfill the following duties:
- Coach peers on simple issues to our Solar Advisor team to improve on the delivery of our appointments.
- Identify more significant coaching opportunities to help our Solar Advisor team to improve on the delivery of our appointments and get the most out of tools
- Provide assistance and mentoring of individuals through side by side coaching.
- Monitor to ensure that processes are being followed.
- Provide individual feedback to managers on training opportunities and identify trends.
- Assist in the review and audit of sales calls for process, accuracy and overall customer experience.
- Conducts daily policy audits.
- Audits calls for compliance, works with the management team to provide coaching opportunities to the team.
Skills And Competencies
- One year of quality assurance in a call center or one year as a Solar Advisor within SunPower.
- Strong familiarity with SalesForce and telephony tools such as NICE InContact and Five9.
- Excellent skill with the Microsoft Office suite and ability to create and deliver presentations.
- Interpersonal Skills the ability to communicate effectively and act within a team environment.
- Analytical skills the ability to analyze data and trends effectively and advise effective rectification action
- Knowledge of lead development and appointment setting a plus.
Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual s qualifications as they relate to the job under consideration. The Company s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
EOE Minorities/Females/Protected Veterans/Disabled
SunPower Supports EEO
Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
NOTICE TO ALL APPLICANTS AND EMPLOYEES
Availability of Affirmative Action Plan for Review
SunPower is a federal government contractor. As a part of the Company s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.
Estimated Salary: $20 to $28 per hour based on qualifications.
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