UX Strategist - Tech Consulting Manager at Ernst & Young in Austin, TX
The opportunity With rapid growth across digital, we're looking for people who bring forward a passion for delivering world class user experiences. You can expect to work in a truly leading-edge environment, surrounded by some of the most engaging and knowledgeable colleagues in the business. We'll look to you to provide our clients with a unique perspective on how experience design can drive transformation and improve their bottom line. This is a high growth, high visibility area with plenty of opportunities to enhance your skillset and build your career. Your key responsibilities In this role, you'll work on a dynamic mix of projects helping our clients solve some of their most pressing issues. Working in diverse, inclusive teams to build relationships with our clients, you'll deliver innovative high quality work products. As both a Manager and User Experience Strategist, you will lead the development and execution of the customer experience and/or digital vision for client service delivery. Skills and attributes for success Ability to play a key role in Experience Strategy development for clients, including analysis of current state maturity, identifying customer friction points and opportunities, defining future state experience vision, depicting the future state customer journey, and defining the experience roadmap. Provide direction and guidance on all user experience deliverables, including customer personas, experience maps, reports, concepts, visualization, and roadmaps. Deep knowledge and experience using design thinking techniques to solve complex business problems with simple, industry-leading design solutions. Clearly and effectively communicate design processes, ideas and solutions to teams and clients with strong aesthetic sensibilities. Provide strategic design direction, working with engagement team to manage client expectations in line with the overall strategic vision. Ability to foster an innovative and inclusive team-oriented work environment, taking an active role in managing and mentoring junior level user experience consultants. To qualify for the role you must have Bachelor's degree in Human Computer Interaction, Interactive Media, Interaction Design, Human Factors, Cognition Psychology, Cognitive Science, Communications, Informatics and Design or a related field. Master's preferred. At least 7 years of consulting experience in Customer Experience, User Experience, or Product/Service Strategy. Experience that spans across UX, business, operations, engineering, and design. That is, you should feel comfortable talking to and partnering with business, UX, design, developers and technology stakeholders. Knowledge of Adobe Creative Suite, Axure, InVision, Keynote, OmniGraffle, Sketch or other design technologies. A solid grasp of user-centered design and testing methodologies, including usability heuristics and inclusive design. Experience supporting business development opportunities throughout the sales lifecycle, assuming responsibility for key client design relationships. Willingness and ability to travel both domestically and internationally. Experience managing and leading teams and individual direct reports.
Salary Range:
$200K -- $250K
Minimum Qualification
IT Consulting, Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Salary Range:
$200K -- $250K
Minimum Qualification
IT Consulting, Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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