Senior Manager of Technical Operations (SaaS infrastructure) - Remote Texas
Job Description Salary:
About Us Our mission is simple:
we want to set people free to do meaningful work. People love our software--and it turns out that people love working here too. We've been recognized as a Best Company to Work For and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world. What You'll Do First, let me tell you why this is literally a once in a lifetime job posting you just came across. We are in growth mode - building, pivoting, defining our future. This person gets to be a part of that in a way that is incredibly impactful - by helping to design the future state of our technical infrastructure. You will get to collaborate and strategize with several of our internal leaders (to name a few teams:
IT Ops, Finance, Procurement, Legal, Security, Systems Architecture, Engineering, Product, Business Ops, and AI). You will also be the go-to strategic subject matter expert on our customer engagement technology schema and roadmap for the executive team - each division head will lean on you for technical expertise and long-term solutions. You will know you're successful in this role when your name ends up popping up left and right in meetings, truly becoming embedded into how we work, and what tools we work with. As the Senior Manager of our Technical Operations department, you will be responsible for actively supporting and defining the strategy for our technology solutions that enable our business to differentiate in the market. This role lives in our Business Operations umbrella and partners with leaders across the company. You will use your deep technical expertise to deliver on deep technical solutions. However, this isn't an in the weeds role; it's very much on the strategy side. New technology is one component, but moreso important is the long-term strategy and optimization of our current stack. You will get to live in both spaces. Specifically, you will:
Assess, scope, and plan for the technical needs of critical business departments:
Marketing, Sales, Customer Success, Support, etc. Define the future state technology architecture strategy and roadmap Partner with leadership stakeholders to define the future state of the technical business landscape that enables our company objectives Optimize the technical architecture of the business and effectively identify and prioritize needs to provide confidence in a best-in-class technology landscape Identify cloud software needs and assess the best option Lead the IT Project Management team and Salesforce leadership team Establish continuity plans, critical response procedures and communication, and processes for an evolving and differentiating technology plan What You Need to Get the Job Done 5
years of deep technical work functions in relevant cloud-based systems You have an understanding of the typical software foundation and needs of a SaaS business, including technical architecture knowledge (e.g. APIs, principles of coding, Agile) You have the ability to read certain dominant/common code (PHP, Java, APEX, etc.) Articulating challenges and solutions to both a technical and a non-technical audience is one of your best communication skills (i.e. distilling technical principles to a point of understanding that drives support with the executive team) You consider yourself a visionary and understand the potential impact of this role You have the ability to drive strategy through brainstorming and clearly defining the problems to be solved Prioritization is a strong-suit of yours, and you understand the downstream impacts of prioritization decisions You have strong stakeholder engagement skills and thrive when building healthy working partnerships, as well as the ability to provide confidence to senior executives You are comfortable when partnering with deep technical teams (i.e. Engineering) to help prioritize work in order to get things done What Will Make Us REALLY Love You It would be excellent if your experience has often lived in the SaaS space Various applicable certifications would be a standout, such as CompTIA Prior leadership experience is a definite bonus and preferred, although leadership skills are most important What You'll Love About Us Great Company Culture. We've been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture. Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position. Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)! Health Benefits. Medical with HSA and FSA options, dental, and vision. Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance. Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus. Give back. Get paid to give your time to the community:
ask us about this! Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses. Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location. An Equal Opportunity Employer--M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
Salary Range:
$150K -- $200K
Minimum Qualification
Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
About Us Our mission is simple:
we want to set people free to do meaningful work. People love our software--and it turns out that people love working here too. We've been recognized as a Best Company to Work For and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world. What You'll Do First, let me tell you why this is literally a once in a lifetime job posting you just came across. We are in growth mode - building, pivoting, defining our future. This person gets to be a part of that in a way that is incredibly impactful - by helping to design the future state of our technical infrastructure. You will get to collaborate and strategize with several of our internal leaders (to name a few teams:
IT Ops, Finance, Procurement, Legal, Security, Systems Architecture, Engineering, Product, Business Ops, and AI). You will also be the go-to strategic subject matter expert on our customer engagement technology schema and roadmap for the executive team - each division head will lean on you for technical expertise and long-term solutions. You will know you're successful in this role when your name ends up popping up left and right in meetings, truly becoming embedded into how we work, and what tools we work with. As the Senior Manager of our Technical Operations department, you will be responsible for actively supporting and defining the strategy for our technology solutions that enable our business to differentiate in the market. This role lives in our Business Operations umbrella and partners with leaders across the company. You will use your deep technical expertise to deliver on deep technical solutions. However, this isn't an in the weeds role; it's very much on the strategy side. New technology is one component, but moreso important is the long-term strategy and optimization of our current stack. You will get to live in both spaces. Specifically, you will:
Assess, scope, and plan for the technical needs of critical business departments:
Marketing, Sales, Customer Success, Support, etc. Define the future state technology architecture strategy and roadmap Partner with leadership stakeholders to define the future state of the technical business landscape that enables our company objectives Optimize the technical architecture of the business and effectively identify and prioritize needs to provide confidence in a best-in-class technology landscape Identify cloud software needs and assess the best option Lead the IT Project Management team and Salesforce leadership team Establish continuity plans, critical response procedures and communication, and processes for an evolving and differentiating technology plan What You Need to Get the Job Done 5
years of deep technical work functions in relevant cloud-based systems You have an understanding of the typical software foundation and needs of a SaaS business, including technical architecture knowledge (e.g. APIs, principles of coding, Agile) You have the ability to read certain dominant/common code (PHP, Java, APEX, etc.) Articulating challenges and solutions to both a technical and a non-technical audience is one of your best communication skills (i.e. distilling technical principles to a point of understanding that drives support with the executive team) You consider yourself a visionary and understand the potential impact of this role You have the ability to drive strategy through brainstorming and clearly defining the problems to be solved Prioritization is a strong-suit of yours, and you understand the downstream impacts of prioritization decisions You have strong stakeholder engagement skills and thrive when building healthy working partnerships, as well as the ability to provide confidence to senior executives You are comfortable when partnering with deep technical teams (i.e. Engineering) to help prioritize work in order to get things done What Will Make Us REALLY Love You It would be excellent if your experience has often lived in the SaaS space Various applicable certifications would be a standout, such as CompTIA Prior leadership experience is a definite bonus and preferred, although leadership skills are most important What You'll Love About Us Great Company Culture. We've been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture. Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position. Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)! Health Benefits. Medical with HSA and FSA options, dental, and vision. Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance. Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus. Give back. Get paid to give your time to the community:
ask us about this! Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses. Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location. An Equal Opportunity Employer--M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
Salary Range:
$150K -- $200K
Minimum Qualification
Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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