Technical Support for Growing Company (Software Support)
3.
3 Quick Apply Full-time 1 day ago Full Job Description This is not your everyday standard desktop support role.
Transfinder is currently looking for individuals with strong software troubleshooting and technical skills to join our Support Team.
The Software Support Specialist works closely with Transfinder clients, providing technical support across all Transfinder products.
What we do.
Transfinder's mission is to provide superior value for their clients by delivering faster, safer and smarter solutions.
Transfinder has built the safest, most efficient transportation management and communication solutions designed for school districts and municipal governments, and their stakeholders.
Transfinder combines its superior solutions with its award-winning service, establishing and maintaining long-term relationships with every client that is built upon respect, confidence, integrity and mutual trust.
Used extensively by more than 2,000 school districts and municipalities in 47 states.
How to Apply Please upload a copy of your resume in the original format (PDF preferred) outside of your Indeed formatted resume.
Applicants who complete this step will be considered a priority.
If you are selected for further consideration, you will receive a link to schedule a prescreen interview.
Please check your junk mail folder for any emails from our domain Transfinder.
com What you'll love about Transfinder The ability to learn and work with the latest technology in our industry.
built upon Esri's industry-leading mapping and geographic information system (GIS) technology.
Team focused approach.
Open-door management style and an entrepreneurial spirit.
Strong culture that encourages employees to listen and anticipate client needs, challenges, employees to develop cutting edge solutions, and promotes employee ownership of support and service issues.
Transfinder has won multiple Best Places to Work awards! https:
//www.
transfinder.
com/news_events/Transfinder-Named-Best-Place-to-Work-_2305- blog.
htm We are hiring for staff who can work from home remotely in the Austin, Texas or Albany.
New York area.
Competitive Salary What will you do? As a member of the support team, you will This is not your standard desktop support role.
Transfinder is currently looking for strong software troubleshooting and technical skills.
The Software Support Specialist works closely with Transfinder clients, providing technical support across all Transfinder products.
We do not have a tiered help desk.
You will work on technical support cases that will challenge you technically and grow your technical skills.
Our support team are flexible, detailed oriented, flexible, and good team players.
Ready to provide top-notch customer focused technical support to resolve any issue clients may have in the use of Transfinder software and services.
Answers and documents client calls from a phone queue through CRM and ticket tracking software.
Call Coordinator takes incoming calls.
Resolves issues efficiently and effectively or determines escalation path when necessary.
Communicates with clients while tracking progress on client issues.
Research issues of varying complexity while working to resolve them and communicates progress with the client.
Installs and upgrades software on client workstations and servers (Done remotely).
Assists and/or participates in the training of external and internal clients in an online or onsite training environment, including but not limited to conferences.
Develops product and troubleshooting documentation to expand team and company knowledge.
Suggests, analyzes, and implements processes, and/or suggests improvements.
Provides product and process improvement feedback.
Must have experience.
Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills.
2
years of experience supporting software products.
Excellent organizational and time management skills.
Excellent analytical and problem-solving skills.
Ability to perform multiple tasks concurrently.
Ability to independently research problems/questions and find answers.
Ability to be flexible and adapt to complex situations and varying personalities.
Detail-oriented and self-motivated.
Nice to have experience.
Crystal Reports IIS (Internet Information Systems)/Web servers Amazon Web Services or Azure Active Directory MS SQL Server - Utilizing SQL to write and troubleshoot basic/intermediate queries, updates, and deletes Network Administration System Administration Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
10 years 11
years 3 years 4 years 5 years 6 years 7 years 8 years 9 years Schedule:
8 hour shift Day shift Monday to Friday Application Question(s):
Do you reside in and can work from home in the Austin, TX or Albany, NY area? What salary are you looking for?
Experience:
Technical Support:
3 years (Preferred) Work Location:
Remote Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Quick Apply Full-time 1 day ago Full Job Description This is not your everyday standard desktop support role.
Transfinder is currently looking for individuals with strong software troubleshooting and technical skills to join our Support Team.
The Software Support Specialist works closely with Transfinder clients, providing technical support across all Transfinder products.
What we do.
Transfinder's mission is to provide superior value for their clients by delivering faster, safer and smarter solutions.
Transfinder has built the safest, most efficient transportation management and communication solutions designed for school districts and municipal governments, and their stakeholders.
Transfinder combines its superior solutions with its award-winning service, establishing and maintaining long-term relationships with every client that is built upon respect, confidence, integrity and mutual trust.
Used extensively by more than 2,000 school districts and municipalities in 47 states.
How to Apply Please upload a copy of your resume in the original format (PDF preferred) outside of your Indeed formatted resume.
Applicants who complete this step will be considered a priority.
If you are selected for further consideration, you will receive a link to schedule a prescreen interview.
Please check your junk mail folder for any emails from our domain Transfinder.
com What you'll love about Transfinder The ability to learn and work with the latest technology in our industry.
built upon Esri's industry-leading mapping and geographic information system (GIS) technology.
Team focused approach.
Open-door management style and an entrepreneurial spirit.
Strong culture that encourages employees to listen and anticipate client needs, challenges, employees to develop cutting edge solutions, and promotes employee ownership of support and service issues.
Transfinder has won multiple Best Places to Work awards! https:
//www.
transfinder.
com/news_events/Transfinder-Named-Best-Place-to-Work-_2305- blog.
htm We are hiring for staff who can work from home remotely in the Austin, Texas or Albany.
New York area.
Competitive Salary What will you do? As a member of the support team, you will This is not your standard desktop support role.
Transfinder is currently looking for strong software troubleshooting and technical skills.
The Software Support Specialist works closely with Transfinder clients, providing technical support across all Transfinder products.
We do not have a tiered help desk.
You will work on technical support cases that will challenge you technically and grow your technical skills.
Our support team are flexible, detailed oriented, flexible, and good team players.
Ready to provide top-notch customer focused technical support to resolve any issue clients may have in the use of Transfinder software and services.
Answers and documents client calls from a phone queue through CRM and ticket tracking software.
Call Coordinator takes incoming calls.
Resolves issues efficiently and effectively or determines escalation path when necessary.
Communicates with clients while tracking progress on client issues.
Research issues of varying complexity while working to resolve them and communicates progress with the client.
Installs and upgrades software on client workstations and servers (Done remotely).
Assists and/or participates in the training of external and internal clients in an online or onsite training environment, including but not limited to conferences.
Develops product and troubleshooting documentation to expand team and company knowledge.
Suggests, analyzes, and implements processes, and/or suggests improvements.
Provides product and process improvement feedback.
Must have experience.
Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills.
2
years of experience supporting software products.
Excellent organizational and time management skills.
Excellent analytical and problem-solving skills.
Ability to perform multiple tasks concurrently.
Ability to independently research problems/questions and find answers.
Ability to be flexible and adapt to complex situations and varying personalities.
Detail-oriented and self-motivated.
Nice to have experience.
Crystal Reports IIS (Internet Information Systems)/Web servers Amazon Web Services or Azure Active Directory MS SQL Server - Utilizing SQL to write and troubleshoot basic/intermediate queries, updates, and deletes Network Administration System Administration Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
10 years 11
years 3 years 4 years 5 years 6 years 7 years 8 years 9 years Schedule:
8 hour shift Day shift Monday to Friday Application Question(s):
Do you reside in and can work from home in the Austin, TX or Albany, NY area? What salary are you looking for?
Experience:
Technical Support:
3 years (Preferred) Work Location:
Remote Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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