Senior Product Manager, GlobalPost
Who We Are:
At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers.
The Auctane mission is to fuel commerce through exceptional delivery.
We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere.
Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products - over $200 billion worth - to customers around the globe.
And Auctane is just getting started.
Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe.
The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink.
Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Auctane's Values The Customer is our mission.
Our company was built in service of our customers.
Every time we answer the phone, write a line of code, hire a new team member, form a partnership, or build a new interface it is explicitly because we believe that action will improve the life of our customers.
We work with the best people.
We will only work with people who are enthusiastic about their work, respectful of diverse ideas and backgrounds, and who possess the ability to work both independently and as part of a team.
We only play offense.
We're on a mission to reach and help every mailer, shipper and merchant on the planet.
Because of this we move with urgency, take risks, and are determined to ship solutions quickly.
We expect exceptional outcomes.
We are a rapidly growing company with intent.
We expect to continue to deliver market transforming solutions for our customers and challenging growth opportunities for our employees.
We are direct and authentic.
We have a genuine empathy for our employees, partners, and customers.
We serve that empathy by treating everyone the way we would like to be treated - openly, ethically, and honestly.
We set expectations clearly and hold ourselves accountable to what we commit.
About The Team:
GlobalPost offers a range of domestic and international shipping solutions that simplifies parcel shipping while saving you money.
By combining our world-class customer service, easy-to-use technology and seamless integrations with the world's top shipping platforms, we help e-commerce and warehouse sellers succeed domestically and around the world.
The GlobalPost Product Management team is a business and technology organization responsible for driving the vision and direction of GlobalPost's products and features.
We meet with senior management to shape the roadmap of planned future changes to our products, create clearly-defined requirements documents that describe what those changes are, and work closely with our technology teams to ensure those changes are implemented correctly.
The Product team interfaces with every department within the company, as well as with our customers.
About The Role:
The Senior Product Manager at Auctane and is responsible for understanding the business needs and leading Auctane product initiatives from inception to execution.
The Senior Product manager must create value propositions that justify investments in features and improvements and have the ability to articulate this value across each of the stakeholder groups.
They are responsible for understanding our users and their daily work.
Building on deep empathy, the Senior Product Manager will collaborate closely with designers, engineers, analysts, data scientists, senior management, customer, partners, and other cross-functional team members to propose, ship, and refine delightful products while achieving business objectives.
The Senior Product Manager will leverage prior experience and deep understanding of customer needs to create the best fulfillment experience for Auctane merchants and partners.
Primary Objectives :
Translate vision and strategy into clear value propositions to create product requirements and specifications that can be communicated to operations, engineering, QA and other cross-functional teams.
Create product designs and specifications.
Manage gathering business and technical requirements from external and internal stakeholders including product managers, marketing, business development, QA, pricing, finance, customers and software related technical resources.
Advocate for the customer and improve the user experience in the definition of innovative solutions.
Experience with Agile and SAFe frameworks preferred Work with operation teams, development teams, project managers, and QA engineers throughout the product development, testing, and implementation phases to ensure feature integrity.
Drive new feature development working side-by-side with product managers, engineers, and QA.
Manage the product development life cycle to support product releases on a regular basis.
Manage numerous projects from inception through launch.
Develop and maintain strong relationships with all development and business stakeholders in order to ensure effective and timely delivery of features.
Collaborate with stakeholders to create a roadmap and schedule of features.
Own, manage and prioritize the backlog of features and bugs based on ROI and dependencies with other product managers, development teams and business stakeholders.
Contribute to the overall Product Vision and Roadmap.
Advocate for features that will help drive the business strategy and vision.
Monitor ongoing performance of features and act as point of contact for any questions, concerns, or suggestions.
What We Are Looking For:
Strong understanding of API's.
Experience writing requirements.
Experience working within agile teams (Epics, capabilities, user stories).
Proven track record of launching new features and functionality.
Able to communicate effectively, develop compelling recommendations, and inspire team members, cross-functional partners, and executives.
Demonstrated ability to work independently and collaboratively.
Experience building and updating roadmaps.
Able to work with engineering teams during estimation, feature development , PI planning.
Supply Chain, ecommerce experience preferred.
Ability to narrate a story for what problem you're solving for and the vision you're going after, combined with the capacity to dive into minute details.
Familiarity with the concepts of design thinking and how rapid prototyping works.
Strong focus on customers - you find a great deal of satisfaction in knowing users, who they are and what they do, but most importantly, why they do the things they do.
Proven ability and track record with developing and maintaining collaborative relationshipspeople want to work with you again.
Obsession with understanding how your work is impacting customers and how the team's hypotheses are playing out in the wild A growth mindset.
Exceptional decision making skills - (Given limited resources, how do you prioritize across needs?) Strong understanding of the leading solutions and providers of eCommerce.
Proven track record of launching new features and functionality.
Able to communicate effectively, develop compelling recommendations, and inspire team members, cross-functional partners, and executives.
Ability to identify new opportunities within partnerships.
Strategic thinker with the ability to understand our market and products.
Passion for great user experiences.
Demonstrated ability to work independently and collaboratively.
Exceptional analytical and fact-based problem solving skills.
Excellent presentation skills, including developing presentation content and public speaking.
Highly organized, with strong communication and relationship-building skills.
Superior multi-tasking and time management skills.
Self-starter and ready to work in an intense but fun 'startup-like' environment with our existing team of marketing professionals.
What will Make You Stand Out ( if applicable ):
Bachelor's Degree preferred.
Five or more (5+) years of relevant product management experience.
Experience partnering with engineering and design to define, build, and maintain products which are critical to growth, engagement, and retention.
Professional experience building Inventory Management software is strongly preferred.
Professional experience with eCommerce, shipping carriers, product catalog, product information management, product listing engine, or dropshipping is preferred.
B2B product experience is preferred.
The Tech:
Strong proficiency in Microsoft Office products including Excel ( Pivot Tables) and PowerPoint.
Strong proficiency in Atlassian products including JIRA and Confluence.
Proficiency with roadmapping tools like Productboard preferred.
Travel Requirements ( if applicable ):
Approx.
10% - This role may require periodic domestic travel to subsidiary companies and partner meetings Additional Position Duties:
(The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.
) Sit for prolonged periods of time Utilize wrist and hands for a prolonged period of time Walk short distances Stand for short periods Speaking and conversing with others Lift up to 25lbs without assistance up to chest height Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.
#LI-LD1 Recommended Skills Api Agile Methodology Analytical Business Development Business Planning Business Requirements Estimated Salary: $20 to $28 per hour based on qualifications.
At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers.
The Auctane mission is to fuel commerce through exceptional delivery.
We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere.
Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products - over $200 billion worth - to customers around the globe.
And Auctane is just getting started.
Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe.
The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink.
Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Auctane's Values The Customer is our mission.
Our company was built in service of our customers.
Every time we answer the phone, write a line of code, hire a new team member, form a partnership, or build a new interface it is explicitly because we believe that action will improve the life of our customers.
We work with the best people.
We will only work with people who are enthusiastic about their work, respectful of diverse ideas and backgrounds, and who possess the ability to work both independently and as part of a team.
We only play offense.
We're on a mission to reach and help every mailer, shipper and merchant on the planet.
Because of this we move with urgency, take risks, and are determined to ship solutions quickly.
We expect exceptional outcomes.
We are a rapidly growing company with intent.
We expect to continue to deliver market transforming solutions for our customers and challenging growth opportunities for our employees.
We are direct and authentic.
We have a genuine empathy for our employees, partners, and customers.
We serve that empathy by treating everyone the way we would like to be treated - openly, ethically, and honestly.
We set expectations clearly and hold ourselves accountable to what we commit.
About The Team:
GlobalPost offers a range of domestic and international shipping solutions that simplifies parcel shipping while saving you money.
By combining our world-class customer service, easy-to-use technology and seamless integrations with the world's top shipping platforms, we help e-commerce and warehouse sellers succeed domestically and around the world.
The GlobalPost Product Management team is a business and technology organization responsible for driving the vision and direction of GlobalPost's products and features.
We meet with senior management to shape the roadmap of planned future changes to our products, create clearly-defined requirements documents that describe what those changes are, and work closely with our technology teams to ensure those changes are implemented correctly.
The Product team interfaces with every department within the company, as well as with our customers.
About The Role:
The Senior Product Manager at Auctane and is responsible for understanding the business needs and leading Auctane product initiatives from inception to execution.
The Senior Product manager must create value propositions that justify investments in features and improvements and have the ability to articulate this value across each of the stakeholder groups.
They are responsible for understanding our users and their daily work.
Building on deep empathy, the Senior Product Manager will collaborate closely with designers, engineers, analysts, data scientists, senior management, customer, partners, and other cross-functional team members to propose, ship, and refine delightful products while achieving business objectives.
The Senior Product Manager will leverage prior experience and deep understanding of customer needs to create the best fulfillment experience for Auctane merchants and partners.
Primary Objectives :
Translate vision and strategy into clear value propositions to create product requirements and specifications that can be communicated to operations, engineering, QA and other cross-functional teams.
Create product designs and specifications.
Manage gathering business and technical requirements from external and internal stakeholders including product managers, marketing, business development, QA, pricing, finance, customers and software related technical resources.
Advocate for the customer and improve the user experience in the definition of innovative solutions.
Experience with Agile and SAFe frameworks preferred Work with operation teams, development teams, project managers, and QA engineers throughout the product development, testing, and implementation phases to ensure feature integrity.
Drive new feature development working side-by-side with product managers, engineers, and QA.
Manage the product development life cycle to support product releases on a regular basis.
Manage numerous projects from inception through launch.
Develop and maintain strong relationships with all development and business stakeholders in order to ensure effective and timely delivery of features.
Collaborate with stakeholders to create a roadmap and schedule of features.
Own, manage and prioritize the backlog of features and bugs based on ROI and dependencies with other product managers, development teams and business stakeholders.
Contribute to the overall Product Vision and Roadmap.
Advocate for features that will help drive the business strategy and vision.
Monitor ongoing performance of features and act as point of contact for any questions, concerns, or suggestions.
What We Are Looking For:
Strong understanding of API's.
Experience writing requirements.
Experience working within agile teams (Epics, capabilities, user stories).
Proven track record of launching new features and functionality.
Able to communicate effectively, develop compelling recommendations, and inspire team members, cross-functional partners, and executives.
Demonstrated ability to work independently and collaboratively.
Experience building and updating roadmaps.
Able to work with engineering teams during estimation, feature development , PI planning.
Supply Chain, ecommerce experience preferred.
Ability to narrate a story for what problem you're solving for and the vision you're going after, combined with the capacity to dive into minute details.
Familiarity with the concepts of design thinking and how rapid prototyping works.
Strong focus on customers - you find a great deal of satisfaction in knowing users, who they are and what they do, but most importantly, why they do the things they do.
Proven ability and track record with developing and maintaining collaborative relationshipspeople want to work with you again.
Obsession with understanding how your work is impacting customers and how the team's hypotheses are playing out in the wild A growth mindset.
Exceptional decision making skills - (Given limited resources, how do you prioritize across needs?) Strong understanding of the leading solutions and providers of eCommerce.
Proven track record of launching new features and functionality.
Able to communicate effectively, develop compelling recommendations, and inspire team members, cross-functional partners, and executives.
Ability to identify new opportunities within partnerships.
Strategic thinker with the ability to understand our market and products.
Passion for great user experiences.
Demonstrated ability to work independently and collaboratively.
Exceptional analytical and fact-based problem solving skills.
Excellent presentation skills, including developing presentation content and public speaking.
Highly organized, with strong communication and relationship-building skills.
Superior multi-tasking and time management skills.
Self-starter and ready to work in an intense but fun 'startup-like' environment with our existing team of marketing professionals.
What will Make You Stand Out ( if applicable ):
Bachelor's Degree preferred.
Five or more (5+) years of relevant product management experience.
Experience partnering with engineering and design to define, build, and maintain products which are critical to growth, engagement, and retention.
Professional experience building Inventory Management software is strongly preferred.
Professional experience with eCommerce, shipping carriers, product catalog, product information management, product listing engine, or dropshipping is preferred.
B2B product experience is preferred.
The Tech:
Strong proficiency in Microsoft Office products including Excel ( Pivot Tables) and PowerPoint.
Strong proficiency in Atlassian products including JIRA and Confluence.
Proficiency with roadmapping tools like Productboard preferred.
Travel Requirements ( if applicable ):
Approx.
10% - This role may require periodic domestic travel to subsidiary companies and partner meetings Additional Position Duties:
(The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.
) Sit for prolonged periods of time Utilize wrist and hands for a prolonged period of time Walk short distances Stand for short periods Speaking and conversing with others Lift up to 25lbs without assistance up to chest height Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.
#LI-LD1 Recommended Skills Api Agile Methodology Analytical Business Development Business Planning Business Requirements Estimated Salary: $20 to $28 per hour based on qualifications.
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