Principal Technical Program Manager
Who We Are:
At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers.
The Auctane mission is to fuel commerce through exceptional delivery.
We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere.
Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products - over $200 billion worth - to customers around the globe.
And Auctane is just getting started.
Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe.
The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink.
Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Auctane's Values The Customer is our mission.
Our company was built in service of our customers.
Every time we answer the phone, write a line of code, hire a new team member, form a partnership, or build a new interface it is explicitly because we believe that action will improve the life of our customers.
We work with the best people.
We will only work with people who are enthusiastic about their work, respectful of diverse ideas and backgrounds, and who possess the ability to work both independently and as part of a team.
We only play offense.
We're on a mission to reach and help every mailer, shipper and merchant on the planet.
Because of this we move with urgency, take risks, and are determined to ship solutions quickly.
We expect exceptional outcomes.
We are a rapidly growing company with intent.
We expect to continue to deliver market transforming solutions for our customers and challenging growth opportunities for our employees.
We are direct and authentic.
We have a genuine empathy for our employees, partners, and customers.
We serve that empathy by treating everyone the way we would like to be treated - openly, ethically, and honestly.
We set expectations clearly and hold ourselves accountable to what we commit.
About The Team:
Auctane Financial Services Platform Team works across the Auctane business and technology organizations to achieve a single shared goal - creating Payments, Billing/Invoicing, Adjustments, Fraud and other Financial Services Solutions that are as exceptional as the Merchants that use them.
About The Role:
The Principal Technical Program Manager role will lead the strategy and execution of Auctane's Financial Services platform across all brands.
This individual will be responsible for driving the long term platform strategy and executing on a product roadmap that will drive growth, revenue and customer satisfaction.
This role requires a deep understanding of the payments industry and the ability to influence cross-functional teams in a fast-paced and dynamic environment.
Primary Objectives :
Drive/Execute on the product roadmap for Auctane's Financial Services platform(s).
Manage program lifecycle management from concept to launch of platform(s) across all brands.
Collaborate with internal/external partners and stakeholders to deliver as well as adopt the Financial Services Platform.
Stay current with industry trends to ensure Auctane is at the forefront of the payments landscape.
What You'll Be Doing:
Coordinate with product managers and/or designers to define and execute on the roadmap.
Define, implement, and monitor key metrics to measure the success of initiatives Establish consistent project roles and responsibilities within the initiative teams to provide the appropriate updates, information, and resourcing Provide the tools, process, and communication for neutral, executive decision makers to make decisions for project/resource conflicts, including participating and presenting in executive leadership meetings.
Highlight and drive alignme nt in cross-departmental initiatives and teams to ensure project success Drive innovative ideas, solutions and products through leadership and decisive action.
Lead and mentor teams and future leaders.
What We Are Looking For:
Minimum of 10 years of total work experience in a combination of technology development, program management, product management and/or business analytics.
Proven ability to drive results, especially in a matrixed or influence based environment Strong leadership, negotiation and execution skills with the ability to drive results, deliver and excel, and be accountable for successes and failures Strong communication skills (oral, verbal and listening) as well as the ability to influence key decision makers and understand their points of view Comfortable in a fast paced, growing environment and work well with ambiguity A direct and open style of communication that leads to full transparency An ability to maintain composure in crisis situations What will Make You Stand Out:
Bachelor's degree in a related field; MBA or other advanced degree is a plus.
Strong understanding of the payments industry, including regulatory and compliance requirements You possess the ability to place the success of users and the business ahead of any particular idea (including your own).
Strong analytical, problem-solving thinking; you understand that saying no is as important as saying yes and you use data to explain decisions.
Savvy organizational and interpersonal skills; the ability to adapt to changes and new ideas and to understand how to achieve outcomes in a rapidly changing environment Ability to articulate through narratives with exceptional written communication skills You enjoy talking with customers and have experience learning from their pain points to discover new opportunities.
A strong mentor and guide across the team for leadership, strategy, and functional excellence An entrepreneurial background and an 'owner' mindset The Tech:
Familiarity with any of these tools/technologies is a plus, NOT a requirement! Jira / Confluence Google Suite Lucidchart Ecommerce Shopping Carts & Marketplaces Ecommerce Plugins and Tools Travel Requirements:
Approx.
10% or less.
Additional Position Duties:
Sit for prolonged periods of time Utilize wrist and hands for a prolonged period of time Walk short distances Stand for short periods Speaking and conversing with others Lift up to 25lbs without assistance up to chest height Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.
#LI-LD1 Recommended Skills Adaptability Analytical Business Analysis Communication Confluence Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers.
The Auctane mission is to fuel commerce through exceptional delivery.
We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere.
Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products - over $200 billion worth - to customers around the globe.
And Auctane is just getting started.
Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe.
The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink.
Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Auctane's Values The Customer is our mission.
Our company was built in service of our customers.
Every time we answer the phone, write a line of code, hire a new team member, form a partnership, or build a new interface it is explicitly because we believe that action will improve the life of our customers.
We work with the best people.
We will only work with people who are enthusiastic about their work, respectful of diverse ideas and backgrounds, and who possess the ability to work both independently and as part of a team.
We only play offense.
We're on a mission to reach and help every mailer, shipper and merchant on the planet.
Because of this we move with urgency, take risks, and are determined to ship solutions quickly.
We expect exceptional outcomes.
We are a rapidly growing company with intent.
We expect to continue to deliver market transforming solutions for our customers and challenging growth opportunities for our employees.
We are direct and authentic.
We have a genuine empathy for our employees, partners, and customers.
We serve that empathy by treating everyone the way we would like to be treated - openly, ethically, and honestly.
We set expectations clearly and hold ourselves accountable to what we commit.
About The Team:
Auctane Financial Services Platform Team works across the Auctane business and technology organizations to achieve a single shared goal - creating Payments, Billing/Invoicing, Adjustments, Fraud and other Financial Services Solutions that are as exceptional as the Merchants that use them.
About The Role:
The Principal Technical Program Manager role will lead the strategy and execution of Auctane's Financial Services platform across all brands.
This individual will be responsible for driving the long term platform strategy and executing on a product roadmap that will drive growth, revenue and customer satisfaction.
This role requires a deep understanding of the payments industry and the ability to influence cross-functional teams in a fast-paced and dynamic environment.
Primary Objectives :
Drive/Execute on the product roadmap for Auctane's Financial Services platform(s).
Manage program lifecycle management from concept to launch of platform(s) across all brands.
Collaborate with internal/external partners and stakeholders to deliver as well as adopt the Financial Services Platform.
Stay current with industry trends to ensure Auctane is at the forefront of the payments landscape.
What You'll Be Doing:
Coordinate with product managers and/or designers to define and execute on the roadmap.
Define, implement, and monitor key metrics to measure the success of initiatives Establish consistent project roles and responsibilities within the initiative teams to provide the appropriate updates, information, and resourcing Provide the tools, process, and communication for neutral, executive decision makers to make decisions for project/resource conflicts, including participating and presenting in executive leadership meetings.
Highlight and drive alignme nt in cross-departmental initiatives and teams to ensure project success Drive innovative ideas, solutions and products through leadership and decisive action.
Lead and mentor teams and future leaders.
What We Are Looking For:
Minimum of 10 years of total work experience in a combination of technology development, program management, product management and/or business analytics.
Proven ability to drive results, especially in a matrixed or influence based environment Strong leadership, negotiation and execution skills with the ability to drive results, deliver and excel, and be accountable for successes and failures Strong communication skills (oral, verbal and listening) as well as the ability to influence key decision makers and understand their points of view Comfortable in a fast paced, growing environment and work well with ambiguity A direct and open style of communication that leads to full transparency An ability to maintain composure in crisis situations What will Make You Stand Out:
Bachelor's degree in a related field; MBA or other advanced degree is a plus.
Strong understanding of the payments industry, including regulatory and compliance requirements You possess the ability to place the success of users and the business ahead of any particular idea (including your own).
Strong analytical, problem-solving thinking; you understand that saying no is as important as saying yes and you use data to explain decisions.
Savvy organizational and interpersonal skills; the ability to adapt to changes and new ideas and to understand how to achieve outcomes in a rapidly changing environment Ability to articulate through narratives with exceptional written communication skills You enjoy talking with customers and have experience learning from their pain points to discover new opportunities.
A strong mentor and guide across the team for leadership, strategy, and functional excellence An entrepreneurial background and an 'owner' mindset The Tech:
Familiarity with any of these tools/technologies is a plus, NOT a requirement! Jira / Confluence Google Suite Lucidchart Ecommerce Shopping Carts & Marketplaces Ecommerce Plugins and Tools Travel Requirements:
Approx.
10% or less.
Additional Position Duties:
Sit for prolonged periods of time Utilize wrist and hands for a prolonged period of time Walk short distances Stand for short periods Speaking and conversing with others Lift up to 25lbs without assistance up to chest height Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.
#LI-LD1 Recommended Skills Adaptability Analytical Business Analysis Communication Confluence Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
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