Customer Support Coordinator
Adecco's client in north Austin, Texas seeks 2 experienced Customer Support Coordinator to start working in August 2023.
Candidates must have experience working independently and problem solving.
Must be comfortable in ambiguous work environments.
Team Requesting:
Austin North II- 027673Position Selling Points:
(ex:
Temp to hire, stay bonus, increase in pay after XX amount of time, Etc.
)2-3 positions- temp to perm
Job Description:
(Please add to the description - this is for our internal team to source and assess candidates) The assignment will consist of:
Working with the world's largest provider of automatic test equipment (ATE) in the semiconductor industry.
Our client has 2 openings for a non-technical, entry level position in a dynamic business to business (B2B) environment that will provide prompt, accurate and professional support to our customers across North, Central and South America.
The ideal candidate will successfully complete the initial training course, retain the information taught in a competent fashion, demonstrate organization skills with follow-up techniques and be willing to ask questions when unsure of things.
Special Requirements or Call outs:
(ex:
standing for long hours, lifting requirements, etc) ESSENTIAL DUTIES AND RESPONSIBILITIES - Support customer requests by phone and email by conducting tasks such as the recording of service requests, placement of part orders, confirming and communicating shipment and/or return details and proactively providing notification of any changes Escalate customer concerns within established guidelines to ensure timely resolution Generate quotations and invoices while maintaining monthly, quarterly and fiscal year financial objectives Liaise with internal stakeholders to ensure seamless communication and successful resolution of all inquiries, challenges and concerns (Including Sales, Field Service Engineers, Logistics, Planning and Collections) Access multiple system applications simultaneously to effectively support customersTransportation/Parking Information (Is the client's site accessible by public transportation? Does client validate parking? Does client provide reimbursement for parking? etc)Parking lotConversational / Qualifying Questions:
( Any interview questions you feel are helpful for your client.
List things you would typically ask when interviewing candidates.
)Training is 2 weeksHigh level training is conducted for core responsibilities via one-on-one live online training.
Assignment Type:
( CPE, LT Temp, ST Temp, Temp to Hire, Etc)Hours:
10:
00AM to 7:
00PM$20 hourly to start10am-7pmPPE/Dress code:
(list any PPE the candidate will need to provide.
Ex:
steel toed shoes)Business casualClient Interview Method (ex:
none (Direct Send), in person, phone, group interview onsite (Internal Submittal))Screen candidates and send for in person interviewEducation/Certification Requirements:
High school degree- Required.
Experience requirements:
(ex:
entry level, 5 years, etc)Minimum of 4 years of experience in the customer support field Demonstrated knowledge of Microsoft Office 365 applications (including Outlook, Excel, Word) Demonstrated basic computing skills Must be detail oriented, be adaptable in understanding difficult processes and be comfortable speaking to both internal and external customers in a professional mannerPlease call Amber Guzman at 512-454-5211 or e-mail resume to email protected for immediate consideration, thanks!Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https:
//www.
adeccousa.
com/candidate-privacy />The Company will consider qualified applicants with arrest and conviction records Recommended Skills Adaptability Attention To Detail Automatic Test Equipment Communication Coordinating Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Candidates must have experience working independently and problem solving.
Must be comfortable in ambiguous work environments.
Team Requesting:
Austin North II- 027673Position Selling Points:
(ex:
Temp to hire, stay bonus, increase in pay after XX amount of time, Etc.
)2-3 positions- temp to perm
Job Description:
(Please add to the description - this is for our internal team to source and assess candidates) The assignment will consist of:
Working with the world's largest provider of automatic test equipment (ATE) in the semiconductor industry.
Our client has 2 openings for a non-technical, entry level position in a dynamic business to business (B2B) environment that will provide prompt, accurate and professional support to our customers across North, Central and South America.
The ideal candidate will successfully complete the initial training course, retain the information taught in a competent fashion, demonstrate organization skills with follow-up techniques and be willing to ask questions when unsure of things.
Special Requirements or Call outs:
(ex:
standing for long hours, lifting requirements, etc) ESSENTIAL DUTIES AND RESPONSIBILITIES - Support customer requests by phone and email by conducting tasks such as the recording of service requests, placement of part orders, confirming and communicating shipment and/or return details and proactively providing notification of any changes Escalate customer concerns within established guidelines to ensure timely resolution Generate quotations and invoices while maintaining monthly, quarterly and fiscal year financial objectives Liaise with internal stakeholders to ensure seamless communication and successful resolution of all inquiries, challenges and concerns (Including Sales, Field Service Engineers, Logistics, Planning and Collections) Access multiple system applications simultaneously to effectively support customersTransportation/Parking Information (Is the client's site accessible by public transportation? Does client validate parking? Does client provide reimbursement for parking? etc)Parking lotConversational / Qualifying Questions:
( Any interview questions you feel are helpful for your client.
List things you would typically ask when interviewing candidates.
)Training is 2 weeksHigh level training is conducted for core responsibilities via one-on-one live online training.
Assignment Type:
( CPE, LT Temp, ST Temp, Temp to Hire, Etc)Hours:
10:
00AM to 7:
00PM$20 hourly to start10am-7pmPPE/Dress code:
(list any PPE the candidate will need to provide.
Ex:
steel toed shoes)Business casualClient Interview Method (ex:
none (Direct Send), in person, phone, group interview onsite (Internal Submittal))Screen candidates and send for in person interviewEducation/Certification Requirements:
High school degree- Required.
Experience requirements:
(ex:
entry level, 5 years, etc)Minimum of 4 years of experience in the customer support field Demonstrated knowledge of Microsoft Office 365 applications (including Outlook, Excel, Word) Demonstrated basic computing skills Must be detail oriented, be adaptable in understanding difficult processes and be comfortable speaking to both internal and external customers in a professional mannerPlease call Amber Guzman at 512-454-5211 or e-mail resume to email protected for immediate consideration, thanks!Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https:
//www.
adeccousa.
com/candidate-privacy />The Company will consider qualified applicants with arrest and conviction records Recommended Skills Adaptability Attention To Detail Automatic Test Equipment Communication Coordinating Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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