Software Support Triage Representative
Become ALL IN! as a Software Support Triage RepresentativeAs a pioneer in digital health our heart beats for the development and implementation of new technologies.
For the next level of e-health evolution we are looking for creative minds who enjoy working with a variety of technologies, their own design freedom and professional development.
Your Contribution:
Clearly documents customer cases in the CRM system and follows the processes established for CRM use cases Learns basic functionality for all modules within the company software Determines which calls can be quickly answered, and which should be routed to other queues or departments Uses good judgment when working with customers to assure that phone calls are answered quickly while balancing the customers needs Consults directly with customers via phone and email Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset Proactively learns new skills in an effort to improve professional abilities and increase customer satisfaction Your Qualification:
Must be available between the hours of 7AM - 7PM Central Time Monday through Friday Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology/medical office workflow, medical billing or insurance and technical hands-on support in a professional hardware or software environment Ability to manage multiple tasks at the same time in a fast-paced and high call volume environment Good communication skills (verbal and written).
Must communicate in a professional, courteous, and respectful manner to internal and external customers Working knowledge of Microsoft Office Suite (Word and Outlook) What you can expect from us:
A safe digital application and onboarding process Personal Time Off to promote work life balance Medical, Dental and Vision 401k with employer matching Modern workplaces, flexible working hours, remote work options and much more Convinced? Submit your application now!!!!Synchronizing HealthcareBecome ALL IN! with head, heart, and handRemote positions are intended to be filled outside of the state of California.
Recommended Skills Courtesy Customer Relationship Management Customer Satisfaction Electronics Medical Billing And Coding Medical Terminology Estimated Salary: $20 to $28 per hour based on qualifications.
For the next level of e-health evolution we are looking for creative minds who enjoy working with a variety of technologies, their own design freedom and professional development.
Your Contribution:
Clearly documents customer cases in the CRM system and follows the processes established for CRM use cases Learns basic functionality for all modules within the company software Determines which calls can be quickly answered, and which should be routed to other queues or departments Uses good judgment when working with customers to assure that phone calls are answered quickly while balancing the customers needs Consults directly with customers via phone and email Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset Proactively learns new skills in an effort to improve professional abilities and increase customer satisfaction Your Qualification:
Must be available between the hours of 7AM - 7PM Central Time Monday through Friday Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology/medical office workflow, medical billing or insurance and technical hands-on support in a professional hardware or software environment Ability to manage multiple tasks at the same time in a fast-paced and high call volume environment Good communication skills (verbal and written).
Must communicate in a professional, courteous, and respectful manner to internal and external customers Working knowledge of Microsoft Office Suite (Word and Outlook) What you can expect from us:
A safe digital application and onboarding process Personal Time Off to promote work life balance Medical, Dental and Vision 401k with employer matching Modern workplaces, flexible working hours, remote work options and much more Convinced? Submit your application now!!!!Synchronizing HealthcareBecome ALL IN! with head, heart, and handRemote positions are intended to be filled outside of the state of California.
Recommended Skills Courtesy Customer Relationship Management Customer Satisfaction Electronics Medical Billing And Coding Medical Terminology Estimated Salary: $20 to $28 per hour based on qualifications.
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