Support Technician 1
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years Required/Preferred Experience 1 Required Experience in providing support for hardware and software 1 Required Experience answering customer calls and issues 1 Required Experience in communicating information to customers 1 Required Experience in providing quality customer service for all customers in resolving problems, ensures customer satisfaction and documenting the reported problems 1 Required Experience with or knowledge of security requirements 1 Required Experience in reporting, printing, and distribution of reports to customers and management as assigned 1 Preferred Experience in notifying management of problems with processing and follows standards and procedures in correcting the problem or in transferring to the appropriate personnel for corrective actions 1 Preferred Experience in assisting with documenting Standard Operating Procedures 1 Preferred Experience with work production and reports failures and/or abnormalities for ensuring proper procedures for various outputs are followed along with Initiating commands to run jobs for customers 1 Preferred Experience in performing preventative maintenance on equipment according to procedures 1 Preferred Experience in testing new products and procedures 1 Preferred Experience with security measures dealing with CPA and non CPA personnel (badges and log book sign ins) 1 Preferred Experience with the Microsoft Office products, including TEAMs Word, Visio, Excel and PowerPoint Recommended Skills Communication Customer Satisfaction Microsoft Excel Microsoft Office Microsoft Power Point Microsoft Visio Estimated Salary: $20 to $28 per hour based on qualifications.
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years Required/Preferred Experience 1 Required Experience in providing support for hardware and software 1 Required Experience answering customer calls and issues 1 Required Experience in communicating information to customers 1 Required Experience in providing quality customer service for all customers in resolving problems, ensures customer satisfaction and documenting the reported problems 1 Required Experience with or knowledge of security requirements 1 Required Experience in reporting, printing, and distribution of reports to customers and management as assigned 1 Preferred Experience in notifying management of problems with processing and follows standards and procedures in correcting the problem or in transferring to the appropriate personnel for corrective actions 1 Preferred Experience in assisting with documenting Standard Operating Procedures 1 Preferred Experience with work production and reports failures and/or abnormalities for ensuring proper procedures for various outputs are followed along with Initiating commands to run jobs for customers 1 Preferred Experience in performing preventative maintenance on equipment according to procedures 1 Preferred Experience in testing new products and procedures 1 Preferred Experience with security measures dealing with CPA and non CPA personnel (badges and log book sign ins) 1 Preferred Experience with the Microsoft Office products, including TEAMs Word, Visio, Excel and PowerPoint Recommended Skills Communication Customer Satisfaction Microsoft Excel Microsoft Office Microsoft Power Point Microsoft Visio Estimated Salary: $20 to $28 per hour based on qualifications.
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