Assistant II - Educational Technology Support (Hourly) Customer Service & Call Center - Austin, TX at Geebo

Assistant II - Educational Technology Support (Hourly)

Austin, TX Austin, TX Part-time Part-time $21 an hour $21 an hour 15 hours ago 15 hours ago 15 hours ago Job Posting Closing Times:
Job postings are removed from advertising at 12:
00 A.
M.
on the closing date e.
g.
, at midnight on the day before the closing date.
If you are a current Austin Community College employee, please click this link to apply through your Workday account.
Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester.
We embrace our identity as a community college, as reflected in our mission statement.
We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that:
Reflects the diversity of our community Values intellectual curiosity and innovative teaching Is attracted by the college's mission to promote equitable access to educational opportunities Cares about student success and collaborates on strategies to facilitate success for under-represented populations Welcomes difference and models respectful interaction with others Engages with the community both within and outside of ACC Commitment to Equity and Inclusion ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations.
Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.
ACC is proud to serve a diverse student body as an open-access and low-cost institution.
Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to our students' diverse cultures and socio-economic backgrounds.
In 2017 our faculty adopted a Statement of ACC Faculty Values.
This Statement affirms that ACC's faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.
Job Posting Title:
Assistant II - Educational Technology Support (Hourly) Job Description
Summary:
Provides complex clerical and administrative support to a departmental office or program.
Job Description:
Description of Duties and Tasks Facilitate the check out of available technology to faculty and staff.
Troubleshoot and resolve issues with classroom audio/visual technology.
May review and provide recommendations to update departmental webpages and/or knowledge bases.
Responds to and/or directs inquiries in person or on the telephone; accesses and works with other staff to assist in resolving issues from ACC faculty and staff.
Corresponds with other ACC teams and departments including IT Services, Student Technology Services, etc.
on behalf of ACC faculty and staff.
May be assigned responsibility for special projects such as scheduling rooms, compiling information packets, creating spreadsheets, charts, and graphs, and other projects.
Knowledge Office procedures and practices.
Customer service techniques.
Use of Zoom, Blackboard, and other academic technologies is a plus.
Skills Maintaining an established work schedule.
Establishing and maintaining effective internal and external relationships.
Maintaining confidentiality of work-related information and materials.
Effectively using interpersonal and communication skills.
Effectively using organizational and planning skills with attention to detail and follow-through.
Entering data, maintaining files, and performing other clerical duties.
Effective customer-orientation when working with a diverse population.
Technology Skills Use a variety of spreadsheet, word processing, database, and presentation software.
Ability to operate computers and tablet devices.
Ability to operate projectors, microphones, and other AV technologies is a plus.
Required Work Experience As required.
Required Education As required.
Special Requirements None Physical Requirements Work is routinely performed in a standard office or similar environment.
Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.
Occasional lifting of objects up to 10 pounds.
Safety Work safely and follow safety rules.
Report unsafe working conditions and behavior.
Take reasonable and prudent actions to prevent others from engaging in unsafe practices Pay Rate $21.
00/hour Number of Openings:
1 Job Posting Close Date:
August 31, 2023 Clery Act As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes.
If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.
Disclaimer The above description is an overview of the job.
It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job.
Duties and responsibilities may change with business needs.
ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice.
Employees may be required to perform other duties as requested, directed, or assigned.
In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.
.
Estimated Salary: $20 to $28 per hour based on qualifications.

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