People Analytics Support Analyst
Austin, TX Austin, TX Full-time Full-time $75,000 - $100,000 a year $75,000 - $100,000 a year 4 days ago 4 days ago 4 days ago One Model is experiencing fast growth as a leading vendor in the growing people analytics space.
Working in Customer Success, we are seeking an analyst with a People Analytics background to support our growing customer base through their data integration, analytics and insights journey.
With customers and staff around the world, One Model is a complete people analytics solution, with a cloud hosted data warehousing platform and data visualization app enabling companies to unlock the value of their HR data and use it to drive decision making.
As we continue to scale-up, with a large (and pretty impressive) user base, you will have the opportunity to bring your best practices and ideas, be mentored by some of the best and help One Model grow and scale their product.
Responsibilities Intake, triage, and execute tier 1 troubleshooting and reporting of One Model application and configuration issues Coordinate internally with Data and System Engineers to troubleshoot and identify data pipeline, script and application issues Intake and review of new data integration and modeling requests across One Model customer base and systems, including the gathering of foundational requirements from the customer (e.
g.
, dimension changes, new data fields, changes to data field business logic, etc.
) Support One Model People Analytics Customer Leads with new customer implementations, including but not limited to initial template metric and storyboard review and updates, customer training and validation activities One Model Data source creation and configuration for simple flat file integration sources as appropriate Monitor and troubleshoot basic integration, data source and load issues and requests Provide standardized customer enablement/training for new and existing customers as required Collaborate internally with Product and Engineering teams to identify, prioritize and deliver product enhancements to customers Assist with creation and continued documentation of customer support processes, including but not limited to customer onboarding, custom enhancement requests, and enablement Support and partner with One Model Product Team on knowledge management and product documentation needs (Internal and External) Engage in support of broader team and One Model initiatives About you You're someone early in their people analytics career, though have already had some exposure to HR data systems and reporting You have at least 2 years exposure to HR data systems including but not limited to:
SAP, SuccessFactors, Workday, Taleo, Greenhouse, UltiPro, etc.
You have at least 2 years experience working in data analytics and visualization, business intelligence or HR reporting You're able to manage a range of tasks and collaborate with a global team You're comfortable working with ambiguity, with processes at times being designed and enabled as you go You have an intellectual curiosity and are able to work through problems as well as knowing when to ask others for help Nice to have, but not required A Bachelor's degree Experience working with One Model, Zendesk, JIRA and/or Smartsheet We support you as an individual by Fostering a friendly, inclusive, respectful workplace culture Supporting flexible work options such as remote work and flexible start-finish times Coaching and development through our Growing Together conversations Generous compensation Professional mental health support through our Employee Assistance Program Paid Parental Leave One Model is proud to offer equal employment opportunity to everyone regardless of gender, ethnicity, disability, and more.
We consider all qualified applicants, and if you don't feel you meet every requirement, we still encourage you to apply and tell us why you'd be a strong candidate for this role.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Working in Customer Success, we are seeking an analyst with a People Analytics background to support our growing customer base through their data integration, analytics and insights journey.
With customers and staff around the world, One Model is a complete people analytics solution, with a cloud hosted data warehousing platform and data visualization app enabling companies to unlock the value of their HR data and use it to drive decision making.
As we continue to scale-up, with a large (and pretty impressive) user base, you will have the opportunity to bring your best practices and ideas, be mentored by some of the best and help One Model grow and scale their product.
Responsibilities Intake, triage, and execute tier 1 troubleshooting and reporting of One Model application and configuration issues Coordinate internally with Data and System Engineers to troubleshoot and identify data pipeline, script and application issues Intake and review of new data integration and modeling requests across One Model customer base and systems, including the gathering of foundational requirements from the customer (e.
g.
, dimension changes, new data fields, changes to data field business logic, etc.
) Support One Model People Analytics Customer Leads with new customer implementations, including but not limited to initial template metric and storyboard review and updates, customer training and validation activities One Model Data source creation and configuration for simple flat file integration sources as appropriate Monitor and troubleshoot basic integration, data source and load issues and requests Provide standardized customer enablement/training for new and existing customers as required Collaborate internally with Product and Engineering teams to identify, prioritize and deliver product enhancements to customers Assist with creation and continued documentation of customer support processes, including but not limited to customer onboarding, custom enhancement requests, and enablement Support and partner with One Model Product Team on knowledge management and product documentation needs (Internal and External) Engage in support of broader team and One Model initiatives About you You're someone early in their people analytics career, though have already had some exposure to HR data systems and reporting You have at least 2 years exposure to HR data systems including but not limited to:
SAP, SuccessFactors, Workday, Taleo, Greenhouse, UltiPro, etc.
You have at least 2 years experience working in data analytics and visualization, business intelligence or HR reporting You're able to manage a range of tasks and collaborate with a global team You're comfortable working with ambiguity, with processes at times being designed and enabled as you go You have an intellectual curiosity and are able to work through problems as well as knowing when to ask others for help Nice to have, but not required A Bachelor's degree Experience working with One Model, Zendesk, JIRA and/or Smartsheet We support you as an individual by Fostering a friendly, inclusive, respectful workplace culture Supporting flexible work options such as remote work and flexible start-finish times Coaching and development through our Growing Together conversations Generous compensation Professional mental health support through our Employee Assistance Program Paid Parental Leave One Model is proud to offer equal employment opportunity to everyone regardless of gender, ethnicity, disability, and more.
We consider all qualified applicants, and if you don't feel you meet every requirement, we still encourage you to apply and tell us why you'd be a strong candidate for this role.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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