Customer Support Specialist
Austin, TX Austin, TX Full-time Full-time Estimated:
$37.
9K - $48K a year Estimated:
$37.
9K - $48K a year 4 days ago 4 days ago 4 days ago Location:
Austin, TX --Possibility to work from home #LI-Remote mdf commerce Inc.
is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers.
Working in the eprocurement sector, we are currently looking for a Customer Support Specialist to join our team at Periscope.
What will your main responsibilities look like? In this role, you will be led to:
Analyze and resolve tickets based on the service level and escalate issues when required; Monitor and manage the Client Service queue and program-specific inboxes; Create and update customers and organizational management reports; Identify possible improvements to processes and applications to team members; Document and update processes, procedures, and training materials for continual service improvements to ensure customer satisfaction; Responsible for delivering results in a timely manner; Maintain client information in the CRM; Performs other duties as assigned.
What elements of your professional background will be necessary and useful in this role? You will need to:
Have a strong analytical and problem-solving skills; Have a strong attention to detail; Be able to multi-task and work under pressure in a dynamic and fast-paced environment; Focus on customer satisfaction while, keeping business context in perspective; Be dynamic and proactive/demonstrate initiative; Have excellent organizational skills including a good sense of priority management and be able to easily adapt to change; Possess a high level of interpersonal and communication skills, internally and with clients; Have a professional education diploma in IT support or any other equivalent high school degree or college degree; Possess 12 to 18 months of experience in a call center and/or application support level 1; All equivalent education and experience combination will be considered.
Our offer:
A flexible work schedule (40 hours/week); Work from home, no minimum number of days in the office are imposed; Work equipment provided while working from home; Competitive benefits, 401K, and compensation programs; Minimum 3-week vacation; Closed office during the holidays - Paid vacations between Christmas and New Year's Day; One week of sick days; Two personal floating days.
Thank you for your interest in mdf commerce.
However, only selected candidates will be contacted.
mdf commerce subscribes to a program of equity and equality in employment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$37.
9K - $48K a year Estimated:
$37.
9K - $48K a year 4 days ago 4 days ago 4 days ago Location:
Austin, TX --Possibility to work from home #LI-Remote mdf commerce Inc.
is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers.
Working in the eprocurement sector, we are currently looking for a Customer Support Specialist to join our team at Periscope.
What will your main responsibilities look like? In this role, you will be led to:
Analyze and resolve tickets based on the service level and escalate issues when required; Monitor and manage the Client Service queue and program-specific inboxes; Create and update customers and organizational management reports; Identify possible improvements to processes and applications to team members; Document and update processes, procedures, and training materials for continual service improvements to ensure customer satisfaction; Responsible for delivering results in a timely manner; Maintain client information in the CRM; Performs other duties as assigned.
What elements of your professional background will be necessary and useful in this role? You will need to:
Have a strong analytical and problem-solving skills; Have a strong attention to detail; Be able to multi-task and work under pressure in a dynamic and fast-paced environment; Focus on customer satisfaction while, keeping business context in perspective; Be dynamic and proactive/demonstrate initiative; Have excellent organizational skills including a good sense of priority management and be able to easily adapt to change; Possess a high level of interpersonal and communication skills, internally and with clients; Have a professional education diploma in IT support or any other equivalent high school degree or college degree; Possess 12 to 18 months of experience in a call center and/or application support level 1; All equivalent education and experience combination will be considered.
Our offer:
A flexible work schedule (40 hours/week); Work from home, no minimum number of days in the office are imposed; Work equipment provided while working from home; Competitive benefits, 401K, and compensation programs; Minimum 3-week vacation; Closed office during the holidays - Paid vacations between Christmas and New Year's Day; One week of sick days; Two personal floating days.
Thank you for your interest in mdf commerce.
However, only selected candidates will be contacted.
mdf commerce subscribes to a program of equity and equality in employment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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