Customer Service Representative III
Austin, TX Austin, TX Full-time Full-time $3,333 - $3,880 a month $3,333 - $3,880 a month General Description Will assist with coordinating the workflow and coverage of the customer service section for agency.
Will perform responsible customer service tasks for both internal and external agency customers.
Will respond to customer phone and written inquiries within set parameters and time frames.
Will be required to research questions and provide answers in a professional and timely manner.
Considerable latitude for the use of initiative and independent decision making.
Knowledge, Skills and Abilities Able to manage large volumes of complex paperwork requiring time-limited processing.
Ability to establish and maintain effective working relationships with supervisor, peers, agency staff and external customers.
Ability to use and apply data and/or word processing equipment.
Ability to compose written business correspondence.
Excellent oral and written communication skills.
Must have a minimum of five years of customer service experience.
Ability to serve as lead staff member within the division.
Education and Experience Requirements High school graduation or equivalent plus two years of college.
(Four years of related post high school customer service experience may be substituted for college requirement.
) The Texas Board of Nursing is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or status as an individual with a disability or protected veteran in its hiring and recruitment process.
Veterans' and former foster youth employment preferences are granted as required by law.
The Texas Board of Nursing participates in E-Verify, and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization Job Type:
Full-time Pay:
$3,333.
34 - $3,879.
88 per month
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person COVID-19 considerations:
Office is temporarily closed to the public.
Wearing masks is strongly encouraged.
Education:
High school or equivalent (Required) Work Location:
Hybrid remote in Austin, TX 78701 Knowledge, Skills and Abilities Able to manage large volumes of complex paperwork requiring time-limited processing.
Ability to establish and maintain effective working relationships with supervisor, peers, agency staff and external customers.
Ability to use and apply data and/or word processing equipment.
Ability to compose written business correspondence.
Excellent oral and written communication skills.
Must have a minimum of five years of customer service experience.
Ability to serve as lead staff member within the division.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Will perform responsible customer service tasks for both internal and external agency customers.
Will respond to customer phone and written inquiries within set parameters and time frames.
Will be required to research questions and provide answers in a professional and timely manner.
Considerable latitude for the use of initiative and independent decision making.
Knowledge, Skills and Abilities Able to manage large volumes of complex paperwork requiring time-limited processing.
Ability to establish and maintain effective working relationships with supervisor, peers, agency staff and external customers.
Ability to use and apply data and/or word processing equipment.
Ability to compose written business correspondence.
Excellent oral and written communication skills.
Must have a minimum of five years of customer service experience.
Ability to serve as lead staff member within the division.
Education and Experience Requirements High school graduation or equivalent plus two years of college.
(Four years of related post high school customer service experience may be substituted for college requirement.
) The Texas Board of Nursing is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or status as an individual with a disability or protected veteran in its hiring and recruitment process.
Veterans' and former foster youth employment preferences are granted as required by law.
The Texas Board of Nursing participates in E-Verify, and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization Job Type:
Full-time Pay:
$3,333.
34 - $3,879.
88 per month
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person COVID-19 considerations:
Office is temporarily closed to the public.
Wearing masks is strongly encouraged.
Education:
High school or equivalent (Required) Work Location:
Hybrid remote in Austin, TX 78701 Knowledge, Skills and Abilities Able to manage large volumes of complex paperwork requiring time-limited processing.
Ability to establish and maintain effective working relationships with supervisor, peers, agency staff and external customers.
Ability to use and apply data and/or word processing equipment.
Ability to compose written business correspondence.
Excellent oral and written communication skills.
Must have a minimum of five years of customer service experience.
Ability to serve as lead staff member within the division.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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