Call Center Customer Service Representative
Match Inc Match Inc Austin, TX Austin, TX Contract Contract $15 - $20 an hour $15 - $20 an hour 6 days ago 6 days ago 6 days ago Job Title:
Customer Service Representative Contract Term:
13 months (with possibility of extension or conversion) Work Arrangement:
Remote, but local to Austin (60 miles) - Onsite equipment pick up.
Work Location:
Austin, TX 78728 Working Hours:
Must be available for any 8 hours shift from 7am to 7pm CT Client is unable to accommodate schedule change requests during the first 90-days.
100% attendance during draining required.
Training:
90-day training program (100% required, can't have time off)
Responsibilities:
This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
Assists with problem resolution, as needed.
Responds to phone inquiries in a prompt, courteous and concise manner.
Documents all encounters in clear and concise online logs.
Transfers callers to other Call Center units as needed.
Meets individual performance standards.
Performs other duties as may be assigned by management.
Attains and maintains strict required attendance and performance metrics.
Required Skills:
Good written communication skills Understands attendance is an essential part of the job and monitored daily Strong Multi-tasking skills Microsoft Office with a highlight of strong Excel skills Typing speed:
30 WPM Nice to Have Skills to Stand Out:
Please try to get one or the other.
Prior Call Center experience Prior Medical experience OnBase experience (will be taught during training) Job Type:
Contract Salary:
$15.
00 - $20.
00 per hour Expected hours:
8 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
4 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Ability to commute/relocate:
Austin, TX 78728:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Representative Contract Term:
13 months (with possibility of extension or conversion) Work Arrangement:
Remote, but local to Austin (60 miles) - Onsite equipment pick up.
Work Location:
Austin, TX 78728 Working Hours:
Must be available for any 8 hours shift from 7am to 7pm CT Client is unable to accommodate schedule change requests during the first 90-days.
100% attendance during draining required.
Training:
90-day training program (100% required, can't have time off)
Responsibilities:
This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
Assists with problem resolution, as needed.
Responds to phone inquiries in a prompt, courteous and concise manner.
Documents all encounters in clear and concise online logs.
Transfers callers to other Call Center units as needed.
Meets individual performance standards.
Performs other duties as may be assigned by management.
Attains and maintains strict required attendance and performance metrics.
Required Skills:
Good written communication skills Understands attendance is an essential part of the job and monitored daily Strong Multi-tasking skills Microsoft Office with a highlight of strong Excel skills Typing speed:
30 WPM Nice to Have Skills to Stand Out:
Please try to get one or the other.
Prior Call Center experience Prior Medical experience OnBase experience (will be taught during training) Job Type:
Contract Salary:
$15.
00 - $20.
00 per hour Expected hours:
8 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
4 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Ability to commute/relocate:
Austin, TX 78728:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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