Customer Service Representative - Residential Pest
3.
4 Austin, TX Austin, TX Full-time Full-time $17 - $20 an hour $17 - $20 an hour Description:
ABC is seeking a professional, detail oriented individual who can consistently accommodate our current or new customers as well as Technicians & Service Managers.
This person should be able to handle a wide variety of calls and assigned tasks in a collaborative and thorough manner.
$17 to $20 an hour based on experience This is not a remote position, but you may have the opportunity to work a hybrid schedule from home a percentage of the time, but you must be employed with ABC for a minimum of 3 months - 6 months of continuous, regular employment and have an acceptable performance and attendance record in order to be eligible for a hybrid schedule.
You must also meet or exceed current scorecard goals.
During your training you will be required to train in the office for 3 - 6 months as stated above.
Willing to work a minimum of 1 Saturday per month (rotate with your Team) The next step after applying is taking a brief PI Assessment.
It'll only take 5-7 minutes, so find a quiet spot to complete it.
Here's the link:
https:
//assessment.
predictiveindex.
com/C9KT/10130202-b895-4c30-9ced-862bafe83af8?type=candidateba WHAT WE LOOK FOR Previous customer service experience required.
Previous scheduling and/or call center experience preferred.
An individual that is cooperative, accommodating and patient.
Ability to be consistent with repetitive work.
Supportive and always willing to help.
Ability to organize tasks and workload consistently throughout the day.
Excellent interpersonal and communication skills.
Must be able to adhere to company policies and procedures.
High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing.
Excellent written communication skills, including spelling and punctuation.
Bilingual is a plus.
Collaborative team player.
Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems.
Ability to sit for long periods of time.
Willing to work a minimum of 1 Saturday per month (rotate with your Team).
During your training you will be required to train in the office for 3 - 6 months.
WHO WE ARE ABC Home & Commercial is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community.
We're pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees.
At ABC you'll quickly learn what it's like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.
To learn more about ABC and to view a full list of our services, visit www.
abchomeandcommercial.
com Requirements:
WHAT YOU'LL DO Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.
Provide timely and accurate information to incoming customer requests.
Schedule service appointments.
Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.
Resolve service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.
Maintain customer records by immediately updating account information.
Work in partnership with other employees to meet and exceed customer expectations.
Maintain a positive attitude at all times with customers, fellow employees and supervisors.
WHAT WE OFFER Health, Dental, Vision & Life Insurance 401(k) with company matching Paid vacation and sick leave (PTO) Profit sharing bonuses Lead Now Program for all employees to increase earnings and pay Company clubs & committees, and company outings Paid trainings and development opportunities Tuition reimbursement Educational scholarships for employees and family members Wellness program, including gym membership (Hybrid Schedule) Potential to work from home a percentage of the time after 3 - 6 months of training.
The next step after applying is taking a brief PI Assessment.
It'll only take 5-7 minutes, so find a quiet spot to complete it.
Here's the link:
https:
//assessment.
predictiveindex.
com/C9KT/10130202-b895-4c30-9ced-862bafe83af8?type=candidateba ABC is an Equal Opportunity Employer.
Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening.
For CSR positions a WPM test will also be conducted.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Austin, TX Austin, TX Full-time Full-time $17 - $20 an hour $17 - $20 an hour Description:
ABC is seeking a professional, detail oriented individual who can consistently accommodate our current or new customers as well as Technicians & Service Managers.
This person should be able to handle a wide variety of calls and assigned tasks in a collaborative and thorough manner.
$17 to $20 an hour based on experience This is not a remote position, but you may have the opportunity to work a hybrid schedule from home a percentage of the time, but you must be employed with ABC for a minimum of 3 months - 6 months of continuous, regular employment and have an acceptable performance and attendance record in order to be eligible for a hybrid schedule.
You must also meet or exceed current scorecard goals.
During your training you will be required to train in the office for 3 - 6 months as stated above.
Willing to work a minimum of 1 Saturday per month (rotate with your Team) The next step after applying is taking a brief PI Assessment.
It'll only take 5-7 minutes, so find a quiet spot to complete it.
Here's the link:
https:
//assessment.
predictiveindex.
com/C9KT/10130202-b895-4c30-9ced-862bafe83af8?type=candidateba WHAT WE LOOK FOR Previous customer service experience required.
Previous scheduling and/or call center experience preferred.
An individual that is cooperative, accommodating and patient.
Ability to be consistent with repetitive work.
Supportive and always willing to help.
Ability to organize tasks and workload consistently throughout the day.
Excellent interpersonal and communication skills.
Must be able to adhere to company policies and procedures.
High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing.
Excellent written communication skills, including spelling and punctuation.
Bilingual is a plus.
Collaborative team player.
Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems.
Ability to sit for long periods of time.
Willing to work a minimum of 1 Saturday per month (rotate with your Team).
During your training you will be required to train in the office for 3 - 6 months.
WHO WE ARE ABC Home & Commercial is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community.
We're pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees.
At ABC you'll quickly learn what it's like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.
To learn more about ABC and to view a full list of our services, visit www.
abchomeandcommercial.
com Requirements:
WHAT YOU'LL DO Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.
Provide timely and accurate information to incoming customer requests.
Schedule service appointments.
Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.
Resolve service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.
Maintain customer records by immediately updating account information.
Work in partnership with other employees to meet and exceed customer expectations.
Maintain a positive attitude at all times with customers, fellow employees and supervisors.
WHAT WE OFFER Health, Dental, Vision & Life Insurance 401(k) with company matching Paid vacation and sick leave (PTO) Profit sharing bonuses Lead Now Program for all employees to increase earnings and pay Company clubs & committees, and company outings Paid trainings and development opportunities Tuition reimbursement Educational scholarships for employees and family members Wellness program, including gym membership (Hybrid Schedule) Potential to work from home a percentage of the time after 3 - 6 months of training.
The next step after applying is taking a brief PI Assessment.
It'll only take 5-7 minutes, so find a quiet spot to complete it.
Here's the link:
https:
//assessment.
predictiveindex.
com/C9KT/10130202-b895-4c30-9ced-862bafe83af8?type=candidateba ABC is an Equal Opportunity Employer.
Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening.
For CSR positions a WPM test will also be conducted.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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