Call Center Customer Service Agent
Wise Up Creative Wise Up Creative Austin, TX Austin, TX Full-time Full-time $700 - $975 a week $700 - $975 a week 17 hours ago 17 hours ago 17 hours ago We are seeking a motivated and customer-oriented individual to join our call center team as a Customer Service Assistant.
In this role, you will be responsible for providing exceptional customer service to our clients, addressing inquiries, resolving issues, and ensuring a positive customer experience.
If you are a team player with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.
Key
Responsibilities:
Customer Support:
Respond to customer inquiries, concerns, and requests through inbound and outbound phone calls, email, and chat in a professional and courteous manner.
Product Knowledge:
Develop a deep understanding of our products and services to provide accurate information and advice to customers.
Documentation:
Maintain accurate and detailed records of customer interactions and transactions in the company's CRM system.
Team Collaboration:
Collaborate with team members and cross-functional departments to address complex customer issues and improve the overall customer experience.
Training and Development:
Participate in ongoing training and professional development to stay updated on product knowledge, industry trends, and customer service best practices.
Qualifications:
High school diploma or equivalent; some college education or relevant certifications is a plus.
Excellent verbal and written communication skills.
Strong interpersonal skills, with the ability to handle customer inquiries and complaints effectively.
Proficiency in using computer applications and CRM software.
Ability to work in a fast-paced, team-oriented environment.
Patience, empathy, and a genuine commitment to delivering outstanding customer service.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
In this role, you will be responsible for providing exceptional customer service to our clients, addressing inquiries, resolving issues, and ensuring a positive customer experience.
If you are a team player with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.
Key
Responsibilities:
Customer Support:
Respond to customer inquiries, concerns, and requests through inbound and outbound phone calls, email, and chat in a professional and courteous manner.
Product Knowledge:
Develop a deep understanding of our products and services to provide accurate information and advice to customers.
Documentation:
Maintain accurate and detailed records of customer interactions and transactions in the company's CRM system.
Team Collaboration:
Collaborate with team members and cross-functional departments to address complex customer issues and improve the overall customer experience.
Training and Development:
Participate in ongoing training and professional development to stay updated on product knowledge, industry trends, and customer service best practices.
Qualifications:
High school diploma or equivalent; some college education or relevant certifications is a plus.
Excellent verbal and written communication skills.
Strong interpersonal skills, with the ability to handle customer inquiries and complaints effectively.
Proficiency in using computer applications and CRM software.
Ability to work in a fast-paced, team-oriented environment.
Patience, empathy, and a genuine commitment to delivering outstanding customer service.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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