Insurance Customer Service Representative *Remote*
3.
6 Austin, TX Austin, TX Full-time Full-time $50,000 - $70,000 a year $50,000 - $70,000 a year Job Description Join Allstate - D & W Agency, a leading insurance agency known for its exceptional customer service.
As an Insurance Customer Service Representative, you'll have the opportunity to make a positive impact on the lives of our valued policyholders.
Located in the heart of Austin, Texas, you'll be immersed in a bustling city known for its vibrant culture and thriving community.
At Allstate - D & W Agency, we believe in providing top-notch service and building strong relationships with our clients.
In this role, you'll be responsible for handling inbound customer inquiries, providing prompt and accurate assistance, and ensuring customer satisfaction.
You'll have the chance to showcase your problem-solving skills, empathy, and attention to detail as you address customer concerns and provide personalized solutions.
We value teamwork and collaboration, and you'll be working closely with our dedicated team of insurance professionals.
Together, we strive to create a welcoming and inviting environment where everyone feels valued and supported.
We offer comprehensive training and ongoing professional development opportunities to help you excel in your role.
If you enjoy working in a fast-paced, customer-centric environment and have a passion for helping others, we invite you to join our team at Allstate - D & W Agency.
Apply now and become a part of our success story! Salary:
$50000.
00 - $70000.
00 per year Benefits Annual Base Salary
Commission
Bonus Opportunities Career Growth Opportunities Work from Home Responsibilities Customer Service:
Provide exceptional customer service by promptly and courteously addressing inquiries and concerns.
Inbound Calls:
Handle incoming calls from policyholders, listen attentively, and provide accurate information and solutions.
Policy Assistance:
Assist customers with policy changes, updates, and general inquiries to ensure their coverage meets their needs.
Problem-Solving:
Analyze customer issues and find innovative solutions, demonstrating empathy and understanding throughout the process.
Documentation:
Maintain accurate and detailed records of customer interactions and transactions.
Collaboration:
Work closely with team members and other departments to ensure seamless customer experiences and resolutions.
Requirements Customer Service
Experience:
Previous experience in a customer service role is preferred.
Communication Skills:
Excellent verbal and written communication skills to effectively interact with customers and convey information clearly.
Empathy:
Ability to empathize with customers and understand their needs and concerns.
Attention to Detail:
Strong organizational skills and attention to detail to accurately handle customer requests and maintain records.
Problem-Solving Ability:
Proven ability to think critically, analyze situations, and find practical solutions.
Positive Attitude:
A positive and inviting demeanor that creates a welcoming atmosphere for customers.
Adaptability:
Flexibility to adapt to changing customer needs and business priorities.
Company Description We are an established mega agency with multiple agencies that have doubled each year over the last 7 years.
We are expanding rapidly and offer wide-ranging opportunities for high income potential.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Austin, TX Austin, TX Full-time Full-time $50,000 - $70,000 a year $50,000 - $70,000 a year Job Description Join Allstate - D & W Agency, a leading insurance agency known for its exceptional customer service.
As an Insurance Customer Service Representative, you'll have the opportunity to make a positive impact on the lives of our valued policyholders.
Located in the heart of Austin, Texas, you'll be immersed in a bustling city known for its vibrant culture and thriving community.
At Allstate - D & W Agency, we believe in providing top-notch service and building strong relationships with our clients.
In this role, you'll be responsible for handling inbound customer inquiries, providing prompt and accurate assistance, and ensuring customer satisfaction.
You'll have the chance to showcase your problem-solving skills, empathy, and attention to detail as you address customer concerns and provide personalized solutions.
We value teamwork and collaboration, and you'll be working closely with our dedicated team of insurance professionals.
Together, we strive to create a welcoming and inviting environment where everyone feels valued and supported.
We offer comprehensive training and ongoing professional development opportunities to help you excel in your role.
If you enjoy working in a fast-paced, customer-centric environment and have a passion for helping others, we invite you to join our team at Allstate - D & W Agency.
Apply now and become a part of our success story! Salary:
$50000.
00 - $70000.
00 per year Benefits Annual Base Salary
Commission
Bonus Opportunities Career Growth Opportunities Work from Home Responsibilities Customer Service:
Provide exceptional customer service by promptly and courteously addressing inquiries and concerns.
Inbound Calls:
Handle incoming calls from policyholders, listen attentively, and provide accurate information and solutions.
Policy Assistance:
Assist customers with policy changes, updates, and general inquiries to ensure their coverage meets their needs.
Problem-Solving:
Analyze customer issues and find innovative solutions, demonstrating empathy and understanding throughout the process.
Documentation:
Maintain accurate and detailed records of customer interactions and transactions.
Collaboration:
Work closely with team members and other departments to ensure seamless customer experiences and resolutions.
Requirements Customer Service
Experience:
Previous experience in a customer service role is preferred.
Communication Skills:
Excellent verbal and written communication skills to effectively interact with customers and convey information clearly.
Empathy:
Ability to empathize with customers and understand their needs and concerns.
Attention to Detail:
Strong organizational skills and attention to detail to accurately handle customer requests and maintain records.
Problem-Solving Ability:
Proven ability to think critically, analyze situations, and find practical solutions.
Positive Attitude:
A positive and inviting demeanor that creates a welcoming atmosphere for customers.
Adaptability:
Flexibility to adapt to changing customer needs and business priorities.
Company Description We are an established mega agency with multiple agencies that have doubled each year over the last 7 years.
We are expanding rapidly and offer wide-ranging opportunities for high income potential.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
