Patient Engagement Representative (Bilingual)-Remote in Houston
3.
0 Austin, TX Austin, TX $17 - $20 an hour $17 - $20 an hour Suvida Healthcare is a neighborhood-centric, multidisciplinary primary care program built to address the physical, behavioral, social, and cultural needs of the underserved Medicare-eligible Hispanic population.
Multigenerational in design, Suvida's differentiated approach enables us to deliver on the quadruple aim, improving health outcomes as well as consumer and employee experience while lowering total cost of care.
Suvida thoughtfully cultivates an empathetic and service-centric environment, positioning us not only as a best-in class health care provider, but also as the provider of choice for our patients, their families, and the community at large.
Our Purpose We are an empowered primary care team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and the neighborhoods we serve.
Our Vision To improve the quality of life for underserved people and those that care for them in neighborhoods across America.
Summary Suvida aims to deliver excellence during the entire patient journey, including all non-clinical interactions.
The Patient Engagement Representative (PER) plays a critical role in achieving our standard of excellence in the patient engagement arena.
The PER will leverage several software applications, with heavy emphasis on web-based products including Salesforce and Elation (Electronic Medical Record).
The ability to navigate and switch comfortably between web applications and tools is a must to be successful in this role.
Equally important is the combination of excellent oral Spanish language skills with strong English reading/writing skills.
The role of Patient Engagement Representative demands a high degree of attention to detail and the ability to engage with senior patients, their families and care givers in a positive manner, with empathy, and patience.
The vast majority of the PER's interactions will be telephonic, special in-person events being the marked exception.
Telephone interactions may be inbound or outbound, based on the day's assignment.
The ideal candidate can deliver high patient service and accurate documentation consistently in our high-volume environment.
The Patient Engagement Representative is an important part of the Operations Team with direct impact on the measurable quality performance of Suvida.
The individual in this role must represent Suvida, its purpose and vision in all interactions.
All activities must be in compliance with HIPAA, and other regulations, as appropriate.
Essential responsibilities include but are not limited to:
Telephonic patient outreach to new and established patients Collect or update demographic and insurance information; verify insurance Schedule appointments Accurate and complete documentation in the appropriate system(s) in accordance with all policies and procedures.
Inbound calls to process PCP change requests Outbound calls to payor member services to facilitate PCP changes Assist during special events where patients may wish to register and/or schedule appointments Serve as additional support to the general inbound Contact Center Queue as needed Take ownership of all patient issues and partner with other departments as needed when a particular need falls outside the PER scope Maintain HIPAA compliance in all interactions at all times Participate in mandatory training Remain up-to-date on process or organizational changes received via meetings, email or other channels.
Proactively partner with leadership to identify improvement opportunities for protocols.
Perform other duties and responsibilities as assigned.
Education Requirements Highschool Diploma required 2 years of college preferred Experience Requirements 1
years' customer service or patient service experience 1
years' experience front-line Contact Center, Healthcare preferred 6
months' experience scheduling appointment via an Electronic Medical Record system preferred Fluent oral Spanish and English skills Strong reading and writing English skills Excellent interpersonal skills with a service attitude Proactive with the ability to take initiative and apply critical thinking.
Highly organized and detail oriented Ability to de-escalate stressful situations with potentially difficult personalities Team player with strong personal accountability and sense of urgency Effective problem-solving skills Ability to work independently and maintain excellence in service Proficient with Microsoft Office Suite Prior experience with Salesforce CRM and Elation EMR are preferred, but not required Physical Demands While performing the duties of this job, the employee is required to sit for prolonged periods of time, stand, walk, talk, hear, and reach with hands and arms.
Hand eye coordination is necessary to operate computers and other office equipment; must be able to operate a motor vehicle.
When representing Suvida Healthcare at external events, the Patient Engagement Representative may be required to stand for prolonged periods of time, kneel, crouch, bend and lift, and able to move up to 30 pounds.
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Remote/Hybrid Requirements This is an 80% remote position.
For the remote aspect this position requires a dedicated work area that is separated from other areas and provides information privacy.
The PER may not be the sole caregiver for anyone during working hours.
The PER is required to adhere to Suvida's Work-from-Home policy while working remotely.
Each PER is required to be physically present at our offices in Houston, TX during training.
Additionally, PERs are required to work in-person 1-4 days per month after training completion either at a specified Suvida facility or be present during special events to assist with patient registration and scheduling.
I acknowledge that the above job description accurately reflects my job duties, but Suvida Healthcare may require that I perform duties not included in this job description required for effective teamwork.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Austin, TX Austin, TX $17 - $20 an hour $17 - $20 an hour Suvida Healthcare is a neighborhood-centric, multidisciplinary primary care program built to address the physical, behavioral, social, and cultural needs of the underserved Medicare-eligible Hispanic population.
Multigenerational in design, Suvida's differentiated approach enables us to deliver on the quadruple aim, improving health outcomes as well as consumer and employee experience while lowering total cost of care.
Suvida thoughtfully cultivates an empathetic and service-centric environment, positioning us not only as a best-in class health care provider, but also as the provider of choice for our patients, their families, and the community at large.
Our Purpose We are an empowered primary care team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and the neighborhoods we serve.
Our Vision To improve the quality of life for underserved people and those that care for them in neighborhoods across America.
Summary Suvida aims to deliver excellence during the entire patient journey, including all non-clinical interactions.
The Patient Engagement Representative (PER) plays a critical role in achieving our standard of excellence in the patient engagement arena.
The PER will leverage several software applications, with heavy emphasis on web-based products including Salesforce and Elation (Electronic Medical Record).
The ability to navigate and switch comfortably between web applications and tools is a must to be successful in this role.
Equally important is the combination of excellent oral Spanish language skills with strong English reading/writing skills.
The role of Patient Engagement Representative demands a high degree of attention to detail and the ability to engage with senior patients, their families and care givers in a positive manner, with empathy, and patience.
The vast majority of the PER's interactions will be telephonic, special in-person events being the marked exception.
Telephone interactions may be inbound or outbound, based on the day's assignment.
The ideal candidate can deliver high patient service and accurate documentation consistently in our high-volume environment.
The Patient Engagement Representative is an important part of the Operations Team with direct impact on the measurable quality performance of Suvida.
The individual in this role must represent Suvida, its purpose and vision in all interactions.
All activities must be in compliance with HIPAA, and other regulations, as appropriate.
Essential responsibilities include but are not limited to:
Telephonic patient outreach to new and established patients Collect or update demographic and insurance information; verify insurance Schedule appointments Accurate and complete documentation in the appropriate system(s) in accordance with all policies and procedures.
Inbound calls to process PCP change requests Outbound calls to payor member services to facilitate PCP changes Assist during special events where patients may wish to register and/or schedule appointments Serve as additional support to the general inbound Contact Center Queue as needed Take ownership of all patient issues and partner with other departments as needed when a particular need falls outside the PER scope Maintain HIPAA compliance in all interactions at all times Participate in mandatory training Remain up-to-date on process or organizational changes received via meetings, email or other channels.
Proactively partner with leadership to identify improvement opportunities for protocols.
Perform other duties and responsibilities as assigned.
Education Requirements Highschool Diploma required 2 years of college preferred Experience Requirements 1
years' customer service or patient service experience 1
years' experience front-line Contact Center, Healthcare preferred 6
months' experience scheduling appointment via an Electronic Medical Record system preferred Fluent oral Spanish and English skills Strong reading and writing English skills Excellent interpersonal skills with a service attitude Proactive with the ability to take initiative and apply critical thinking.
Highly organized and detail oriented Ability to de-escalate stressful situations with potentially difficult personalities Team player with strong personal accountability and sense of urgency Effective problem-solving skills Ability to work independently and maintain excellence in service Proficient with Microsoft Office Suite Prior experience with Salesforce CRM and Elation EMR are preferred, but not required Physical Demands While performing the duties of this job, the employee is required to sit for prolonged periods of time, stand, walk, talk, hear, and reach with hands and arms.
Hand eye coordination is necessary to operate computers and other office equipment; must be able to operate a motor vehicle.
When representing Suvida Healthcare at external events, the Patient Engagement Representative may be required to stand for prolonged periods of time, kneel, crouch, bend and lift, and able to move up to 30 pounds.
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Remote/Hybrid Requirements This is an 80% remote position.
For the remote aspect this position requires a dedicated work area that is separated from other areas and provides information privacy.
The PER may not be the sole caregiver for anyone during working hours.
The PER is required to adhere to Suvida's Work-from-Home policy while working remotely.
Each PER is required to be physically present at our offices in Houston, TX during training.
Additionally, PERs are required to work in-person 1-4 days per month after training completion either at a specified Suvida facility or be present during special events to assist with patient registration and scheduling.
I acknowledge that the above job description accurately reflects my job duties, but Suvida Healthcare may require that I perform duties not included in this job description required for effective teamwork.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
