Call Center Customer Service Assistant
4.
0 Austin, TX Austin, TX Full-time Full-time $17.
75 - $23.
00 an hour $17.
75 - $23.
00 an hour 9 days ago 9 days ago 9 days ago We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Customer Service Assistant.
As a vital member of our customer service department, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service over the phone.
The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a commitment to ensuring customer satisfaction.
Key
Responsibilities:
Customer Assistance:
Handle incoming calls from customers, addressing inquiries, resolving problems, and providing information about products or services.
Product Knowledge:
Develop a comprehensive understanding of the company's products and services to provide accurate information and recommendations to customers.
Communication Skills:
Communicate effectively and professionally with customers, ensuring a positive and friendly interaction.
Strive for first-call resolution whenever possible.
Adherence to Policies:
Follow company policies and procedures to ensure consistency and compliance in customer service operations.
Qualifications:
Education:
High school diploma or equivalent.
Some college education is a plus.
Communication Skills:
Exceptional verbal communication skills with a clear and concise speaking voice.
Problem-solving Skills:
Ability to analyze situations, identify problems, and present effective solutions.
Computer Proficiency:
Familiarity with basic computer applications and the ability to navigate through various software systems.
Customer Focus:
Strong commitment to providing excellent customer service and a passion for helping people.
Team Player:
Ability to work collaboratively in a team-oriented environment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Austin, TX Austin, TX Full-time Full-time $17.
75 - $23.
00 an hour $17.
75 - $23.
00 an hour 9 days ago 9 days ago 9 days ago We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Customer Service Assistant.
As a vital member of our customer service department, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service over the phone.
The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a commitment to ensuring customer satisfaction.
Key
Responsibilities:
Customer Assistance:
Handle incoming calls from customers, addressing inquiries, resolving problems, and providing information about products or services.
Product Knowledge:
Develop a comprehensive understanding of the company's products and services to provide accurate information and recommendations to customers.
Communication Skills:
Communicate effectively and professionally with customers, ensuring a positive and friendly interaction.
Strive for first-call resolution whenever possible.
Adherence to Policies:
Follow company policies and procedures to ensure consistency and compliance in customer service operations.
Qualifications:
Education:
High school diploma or equivalent.
Some college education is a plus.
Communication Skills:
Exceptional verbal communication skills with a clear and concise speaking voice.
Problem-solving Skills:
Ability to analyze situations, identify problems, and present effective solutions.
Computer Proficiency:
Familiarity with basic computer applications and the ability to navigate through various software systems.
Customer Focus:
Strong commitment to providing excellent customer service and a passion for helping people.
Team Player:
Ability to work collaboratively in a team-oriented environment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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