Customer Service Representative
4.
0 Austin, TX Austin, TX Full-time Full-time $17.
50 - $24.
00 an hour $17.
50 - $24.
00 an hour 2 days ago 2 days ago 2 days ago We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative.
As the first point of contact for our customers, you will play a crucial role in delivering exceptional service and ensuring customer satisfaction.
The ideal candidate will possess excellent communication skills, problem-solving abilities, and a passion for helping others.
Responsibilities:
Customer Interaction:
Respond to customer inquiries and provide information about products, services, and company policies.
Address and resolve customer concerns, issues, and complaints in a professional and timely manner.
Ensure a positive customer experience through effective communication and empathy.
Order Processing:
Assist customers with order placement, tracking, and modifications.
Collaborate with other departments to ensure accurate and timely order fulfillment.
Work closely with the sales team to support customer needs and inquiries.
Problem Resolution:
Identify and escalate complex issues to appropriate departments for resolution.
Proactively identify trends in customer concerns and recommend solutions to improve overall customer satisfaction.
Product Knowledge:
Stay informed about company products, services, and promotions.
Provide accurate and up-to-date information to customers regarding product features, pricing, and availability.
Qualifications:
High school diploma or equivalent; additional education is a plus.
Excellent communication skills, both verbal and written.
Strong problem-solving and decision-making abilities.
Ability to work in a fast-paced and dynamic environment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Austin, TX Austin, TX Full-time Full-time $17.
50 - $24.
00 an hour $17.
50 - $24.
00 an hour 2 days ago 2 days ago 2 days ago We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative.
As the first point of contact for our customers, you will play a crucial role in delivering exceptional service and ensuring customer satisfaction.
The ideal candidate will possess excellent communication skills, problem-solving abilities, and a passion for helping others.
Responsibilities:
Customer Interaction:
Respond to customer inquiries and provide information about products, services, and company policies.
Address and resolve customer concerns, issues, and complaints in a professional and timely manner.
Ensure a positive customer experience through effective communication and empathy.
Order Processing:
Assist customers with order placement, tracking, and modifications.
Collaborate with other departments to ensure accurate and timely order fulfillment.
Work closely with the sales team to support customer needs and inquiries.
Problem Resolution:
Identify and escalate complex issues to appropriate departments for resolution.
Proactively identify trends in customer concerns and recommend solutions to improve overall customer satisfaction.
Product Knowledge:
Stay informed about company products, services, and promotions.
Provide accurate and up-to-date information to customers regarding product features, pricing, and availability.
Qualifications:
High school diploma or equivalent; additional education is a plus.
Excellent communication skills, both verbal and written.
Strong problem-solving and decision-making abilities.
Ability to work in a fast-paced and dynamic environment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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