Entry Level Customer Service Assistant
Wise Up Creative Wise Up Creative Austin, TX Austin, TX Full-time Full-time $17.
50 - $26.
00 an hour $17.
50 - $26.
00 an hour 16 hours ago 16 hours ago 16 hours ago We are seeking a dedicated and enthusiastic individual to join our team as an Entry-Level Customer Service Assistant.
As a key member of our customer service department, you will play a vital role in ensuring a positive and seamless experience for our valued customers.
This entry-level position is an excellent opportunity for someone who is customer-focused, detail-oriented, and eager to grow in a dynamic environment.
Responsibilities:
Customer Support:
Respond to customer inquiries promptly and professionally via phone, email, or chat.
Provide accurate and helpful information regarding products, services, and policies.
Address and resolve customer concerns in a timely and efficient manner.
Order Processing:
Assist customers with placing orders and processing transactions.
Monitor and track orders to ensure timely delivery.
Collaborate with relevant departments to resolve order-related issues.
Documentation and Record Keeping:
Maintain accurate records of customer interactions, transactions, comments, and complaints.
Generate reports on customer service activities as required.
Communication:
Collaborate with internal teams to relay customer feedback and trends.
Communicate product updates, promotions, and relevant information to customers.
Problem Resolution:
Identify and escalate issues that require additional attention to the appropriate team members.
Work proactively to prevent potential customer issues and address them before they escalate.
Qualifications:
High school diploma or equivalent; additional education or certification in customer service is a plus.
Excellent communication skills, both written and verbal.
Strong interpersonal skills and the ability to work well in a team.
Basic computer proficiency and familiarity with customer service software.
Ability to multitask and prioritize in a fast-paced environment.
Positive attitude and a willingness to learn.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 - $26.
00 an hour $17.
50 - $26.
00 an hour 16 hours ago 16 hours ago 16 hours ago We are seeking a dedicated and enthusiastic individual to join our team as an Entry-Level Customer Service Assistant.
As a key member of our customer service department, you will play a vital role in ensuring a positive and seamless experience for our valued customers.
This entry-level position is an excellent opportunity for someone who is customer-focused, detail-oriented, and eager to grow in a dynamic environment.
Responsibilities:
Customer Support:
Respond to customer inquiries promptly and professionally via phone, email, or chat.
Provide accurate and helpful information regarding products, services, and policies.
Address and resolve customer concerns in a timely and efficient manner.
Order Processing:
Assist customers with placing orders and processing transactions.
Monitor and track orders to ensure timely delivery.
Collaborate with relevant departments to resolve order-related issues.
Documentation and Record Keeping:
Maintain accurate records of customer interactions, transactions, comments, and complaints.
Generate reports on customer service activities as required.
Communication:
Collaborate with internal teams to relay customer feedback and trends.
Communicate product updates, promotions, and relevant information to customers.
Problem Resolution:
Identify and escalate issues that require additional attention to the appropriate team members.
Work proactively to prevent potential customer issues and address them before they escalate.
Qualifications:
High school diploma or equivalent; additional education or certification in customer service is a plus.
Excellent communication skills, both written and verbal.
Strong interpersonal skills and the ability to work well in a team.
Basic computer proficiency and familiarity with customer service software.
Ability to multitask and prioritize in a fast-paced environment.
Positive attitude and a willingness to learn.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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