SOC Operator (Security Operations Center)
3.
4 Austin, TX Austin, TX Full-time Full-time $20 - $27 an hour $20 - $27 an hour 4 days ago 4 days ago 4 days ago What to Expect Security Operations Center (SOC) Operators are responsible for monitoring, tracking, and coordinating response to all incidents in a fast-paced, agile environment.
They assess, troubleshoot, and triage inbound emergency and routine calls for service.
The ideal candidate has a bias for action, is trustworthy, and consistently demonstrates excellence.
Location address:
1 Tesla Rd, Austin, TX 78725 TOPS License #:
P22993701 What You'll Do Coordinate with security teams and other partners during emergency and routine events, including other general customer service-related calls Conduct investigative video reviews and report findings; Assist in conducting investigations and update requestors in a timely manner Dispatch security, fire, EMS, or other response personnel as required Provide exceptional customer service while supporting external partners with requests via email and/or phone Monitor fire alarm systems, investigate and document as they come in to the internal fire team Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business required actions Assist during afterhours with routine badging requests What You'll Bring 1
years' experience in dispatch, call center, or a security operations center environment Excellent verbal and written communication skills in English.
Fluency in other languages is a plus Familiarity as an end user with technical security systems; video review, access control, alarms, as well as advanced computer proficiency Ability to remain calm, appropriately triage/multi-task, and handle high stress situations in a fast-paced environment Ability to work all shifts including nights and weekends Problem-solving analytical mindset Able to think creatively, critically, and solve problems with resources at hand Job Type:
Full-time Pay:
$20.
00 - $27.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance Experience level:
1 year 2 years 3 years 4 years 5 years Schedule:
12 hour shift Day shift Evening shift Overnight shift Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Austin, TX Austin, TX Full-time Full-time $20 - $27 an hour $20 - $27 an hour 4 days ago 4 days ago 4 days ago What to Expect Security Operations Center (SOC) Operators are responsible for monitoring, tracking, and coordinating response to all incidents in a fast-paced, agile environment.
They assess, troubleshoot, and triage inbound emergency and routine calls for service.
The ideal candidate has a bias for action, is trustworthy, and consistently demonstrates excellence.
Location address:
1 Tesla Rd, Austin, TX 78725 TOPS License #:
P22993701 What You'll Do Coordinate with security teams and other partners during emergency and routine events, including other general customer service-related calls Conduct investigative video reviews and report findings; Assist in conducting investigations and update requestors in a timely manner Dispatch security, fire, EMS, or other response personnel as required Provide exceptional customer service while supporting external partners with requests via email and/or phone Monitor fire alarm systems, investigate and document as they come in to the internal fire team Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business required actions Assist during afterhours with routine badging requests What You'll Bring 1
years' experience in dispatch, call center, or a security operations center environment Excellent verbal and written communication skills in English.
Fluency in other languages is a plus Familiarity as an end user with technical security systems; video review, access control, alarms, as well as advanced computer proficiency Ability to remain calm, appropriately triage/multi-task, and handle high stress situations in a fast-paced environment Ability to work all shifts including nights and weekends Problem-solving analytical mindset Able to think creatively, critically, and solve problems with resources at hand Job Type:
Full-time Pay:
$20.
00 - $27.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance Experience level:
1 year 2 years 3 years 4 years 5 years Schedule:
12 hour shift Day shift Evening shift Overnight shift Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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