Customer Service Representative I (Remote)
3.
8 Austin, TX Austin, TX $19.
58 - $32.
04 an hour $19.
58 - $32.
04 an hour 15 hours ago 15 hours ago 15 hours ago Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.
com Work Flexibility:
Remote Shift:
Monday - Friday, 8:
00 AM - 5:
00 PM (ET, CT, PT) Come join Stryker, one of the world's leading medical technology companies who, together with our customers, is driven to make healthcare better.
We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes.
Alongside its customers around the world, Stryker impacts more than 100 million patients annually.
We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Who We Want:
Detail-oriented process improvers.
Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
Meticulous documenters.
Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
Self-directed initiators.
People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
Collaborative partners.
People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
What You Will Do:
The Customer Service Representative I will provide customer services relating to sales, sales promotions, installations and communications.
In this role, you will ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
Additionally, you will be responsible for developing organization-wide initiatives to proactively inform and educate customers as well as develop improvement plans in response to customer surveys.
Additional responsibilities may require you to:
Validate Surgery Product Usage Check and validate accuracy of incoming surgery product usage cases.
Support Stryker Sales Representatives in case of product usage discrepancies.
Bill for Surgery Product Usage Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process.
Follow up with hospital about purchase orders and clarify discrepancies.
Provide Sales Support Build relationships with Stryker Sales Representatives and support requested product/case information.
Determine when Representative support requires escalation based on complexity of request and priority level of need.
Provide Customer Support Follow order entry process and back-up team members.
Provide proactive updates on order status to accelerate billing process.
Ensure that hospital-requested products are on track for delivery and communicate kit needs to warehouse if quick delivery is required.
Solve customer complaints and document them in the CRM system Provide phone support for inquiries from sales and healthcare professionals.
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology.
Support Stryker Sales by providing answers to questions generated by telephone, e-mails, and fax.
Research responses with sales.
Prepare product or service reports by collecting and analyzing customer information.
Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.
Main Responsibilities Order Entry (sales/customer support) 50% Purchae Order Application 25% Credit/Rebills 5-10% What You Need:
Required:
High school diploma or equivalent 1
year of customer or account management experience Preferred:
Demonstrated knowledge of the medical implant industry and hospital customer base $19.
58/hr.
- $32.
04/hr.
, plus bonus eligible
Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program).
This information reflects the anticipated salary range for this position based on current national data.
Actual minimum and maximum may vary based on location.
Individual pay is based on skills, experience, and other relevant factors.
About Stryker Our
Benefits:
12 paid holidays annually Health benefits include:
Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more:
US Stryker employee benefits About Stryker Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.
The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.
Alongside its customers around the world, Stryker impacts more than 130 million patients annually.
More information is available at stryker.
com.
Know someone at Stryker? Be sure to have them submit you as a referral prior to applying for this position.
Learn more about our employee referral program on our referral page Stryker is driven to work together with our customers to make healthcare better.
Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Austin, TX Austin, TX $19.
58 - $32.
04 an hour $19.
58 - $32.
04 an hour 15 hours ago 15 hours ago 15 hours ago Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.
com Work Flexibility:
Remote Shift:
Monday - Friday, 8:
00 AM - 5:
00 PM (ET, CT, PT) Come join Stryker, one of the world's leading medical technology companies who, together with our customers, is driven to make healthcare better.
We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes.
Alongside its customers around the world, Stryker impacts more than 100 million patients annually.
We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Who We Want:
Detail-oriented process improvers.
Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
Meticulous documenters.
Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
Self-directed initiators.
People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
Collaborative partners.
People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
What You Will Do:
The Customer Service Representative I will provide customer services relating to sales, sales promotions, installations and communications.
In this role, you will ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
Additionally, you will be responsible for developing organization-wide initiatives to proactively inform and educate customers as well as develop improvement plans in response to customer surveys.
Additional responsibilities may require you to:
Validate Surgery Product Usage Check and validate accuracy of incoming surgery product usage cases.
Support Stryker Sales Representatives in case of product usage discrepancies.
Bill for Surgery Product Usage Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process.
Follow up with hospital about purchase orders and clarify discrepancies.
Provide Sales Support Build relationships with Stryker Sales Representatives and support requested product/case information.
Determine when Representative support requires escalation based on complexity of request and priority level of need.
Provide Customer Support Follow order entry process and back-up team members.
Provide proactive updates on order status to accelerate billing process.
Ensure that hospital-requested products are on track for delivery and communicate kit needs to warehouse if quick delivery is required.
Solve customer complaints and document them in the CRM system Provide phone support for inquiries from sales and healthcare professionals.
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology.
Support Stryker Sales by providing answers to questions generated by telephone, e-mails, and fax.
Research responses with sales.
Prepare product or service reports by collecting and analyzing customer information.
Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.
Main Responsibilities Order Entry (sales/customer support) 50% Purchae Order Application 25% Credit/Rebills 5-10% What You Need:
Required:
High school diploma or equivalent 1
year of customer or account management experience Preferred:
Demonstrated knowledge of the medical implant industry and hospital customer base $19.
58/hr.
- $32.
04/hr.
, plus bonus eligible
Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program).
This information reflects the anticipated salary range for this position based on current national data.
Actual minimum and maximum may vary based on location.
Individual pay is based on skills, experience, and other relevant factors.
About Stryker Our
Benefits:
12 paid holidays annually Health benefits include:
Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more:
US Stryker employee benefits About Stryker Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.
The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.
Alongside its customers around the world, Stryker impacts more than 130 million patients annually.
More information is available at stryker.
com.
Know someone at Stryker? Be sure to have them submit you as a referral prior to applying for this position.
Learn more about our employee referral program on our referral page Stryker is driven to work together with our customers to make healthcare better.
Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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