Transportation Supervisor
Education:
High School Diploma or GED required. Bachelor degree preferred.
Experience:
5
years experience with demand response transportation management preferred
3
years experience leading and supervising staff preferred
Previous call center experience preferred
Skills:
Knowledge of and proficiency in quality improvement tools and processes
Demonstrated initiative; and ability to follow instructions
Proven experience dealing with crisi and ability to create processes that best benefit the entire team
Excellent customer service and phone skills
Strong management and organizational skills
Proficient in Microsoft Word, Excel, and Outlook
Ability to type 35
corrected words per minute
Ability to read and write English fluently; bilingual skills are considered a plus
Competencies:
Analytical Skills - Ability to use thinking and reasoning to solve a problem
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Interpersonal - Ability to get along well with a variety of personalities and individuals
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions
Management Skills - Ability to organize and direct oneself and effectively supervise others
Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability
Team Building - Ability to convince a group of people to work toward a goal
Environmental and Working Conditions:
Entire work time is conducted in an office environment in a controlled atmosphere building.
Job Description: LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCare's client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, LogistiCare manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing LogistiCare to offer a complete outsourcing solution to our clients.
We are currently looking for a Transportation Supervisor to support our Louisiana Operations. This individual will be responsible for assuring timely services for clients from sub-contracted transportation providers to include oversight and management of all relations with subcontractor providers. This is a career opportunity to contribute leadership, contract enforcement, and provider management skills toward a strong, dynamic team within our operations center.
The position will directly manage a team of Lead Transportation Coordinators and Assistant Transportation Coordinators.
Essential Duties and Responsibilities Include:
Manages provider network related to specific contracts to ensure that performance criteria are met
Ensures that all contract regulations pertaining to providers are enforced
Recruits and negotiates with provider network
Oversees the trip assignment process
Responsible for developing alternative transportation options such as public transit, recipient reimbursement, or volunteer driver systems
Works closely with transportation providers to address and resolve transportation issues
Develops on going relationship with facilities
Manages problem resolution and quality including complaint reports
Completes necessary reports related to assigned contracts
Regularly meets with stakeholders to ensure we meet their expectations
Supervise, manage and develop a team of Transportation Coordinators and a Lead Transportation Coordinator to meet operational and contractual goals; maximizing the potential of each employee supervised
Manages and supports office staff in pursuit of excellent customer service
LogistiCare is an Affirmative Action Employer, an Equal Opportunity Employer, and a Drug-Free Workplace.
Apply Now Email A Friend
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Apply Now
To apply for this career opportunity, please click on the Apply Now link. You may also click on the Email a Friend link to forward this
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
High School Diploma or GED required. Bachelor degree preferred.
Experience:
5
years experience with demand response transportation management preferred
3
years experience leading and supervising staff preferred
Previous call center experience preferred
Skills:
Knowledge of and proficiency in quality improvement tools and processes
Demonstrated initiative; and ability to follow instructions
Proven experience dealing with crisi and ability to create processes that best benefit the entire team
Excellent customer service and phone skills
Strong management and organizational skills
Proficient in Microsoft Word, Excel, and Outlook
Ability to type 35
corrected words per minute
Ability to read and write English fluently; bilingual skills are considered a plus
Competencies:
Analytical Skills - Ability to use thinking and reasoning to solve a problem
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Interpersonal - Ability to get along well with a variety of personalities and individuals
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions
Management Skills - Ability to organize and direct oneself and effectively supervise others
Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability
Team Building - Ability to convince a group of people to work toward a goal
Environmental and Working Conditions:
Entire work time is conducted in an office environment in a controlled atmosphere building.
Job Description: LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCare's client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, LogistiCare manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing LogistiCare to offer a complete outsourcing solution to our clients.
We are currently looking for a Transportation Supervisor to support our Louisiana Operations. This individual will be responsible for assuring timely services for clients from sub-contracted transportation providers to include oversight and management of all relations with subcontractor providers. This is a career opportunity to contribute leadership, contract enforcement, and provider management skills toward a strong, dynamic team within our operations center.
The position will directly manage a team of Lead Transportation Coordinators and Assistant Transportation Coordinators.
Essential Duties and Responsibilities Include:
Manages provider network related to specific contracts to ensure that performance criteria are met
Ensures that all contract regulations pertaining to providers are enforced
Recruits and negotiates with provider network
Oversees the trip assignment process
Responsible for developing alternative transportation options such as public transit, recipient reimbursement, or volunteer driver systems
Works closely with transportation providers to address and resolve transportation issues
Develops on going relationship with facilities
Manages problem resolution and quality including complaint reports
Completes necessary reports related to assigned contracts
Regularly meets with stakeholders to ensure we meet their expectations
Supervise, manage and develop a team of Transportation Coordinators and a Lead Transportation Coordinator to meet operational and contractual goals; maximizing the potential of each employee supervised
Manages and supports office staff in pursuit of excellent customer service
LogistiCare is an Affirmative Action Employer, an Equal Opportunity Employer, and a Drug-Free Workplace.
Apply Now Email A Friend
Apply with LinkedIn
Apply Now
To apply for this career opportunity, please click on the Apply Now link. You may also click on the Email a Friend link to forward this
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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