Front Desk Agent
Job Description Summary
This position is responsible for providing superior service with all guest interactions. Specifically, a Front Desk Agent will exceed the expectations of all guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. The concierge services may include the following:
transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children's programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.
This position is a very visible position. The person having this position must comply with the property's dress code, possess good communication skills, and have the ability to resolve conflict and posses a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, Front Desk Agents must develop and maintain the company's culture, values and reputation in the public eye, and with all staff, guests, vendors and partners. Front Desk Agents must promote the Bunkhouse Vision in all actions and decisions and are accountable to the overall team.
Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.
Essential Functions and Accountabilities
Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
Complete all shift checklist items
Maintain a high level of personal hygiene and adhere to dress code policies
Check in and out all hotel guests in a confident, professional and personalized manner
Take hotel reservations accurately and efficiently
Assist in the development and implementation of special projects
Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
Maintain a positive relationship with all employees and guests
Ensure all calls are answered in a courteous, professional and efficient manner
Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
Maintain accuracy with all accounting and billing procedures
Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
Issue guest safety deposit boxes as requested
Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.
Maintain a high level of cleanliness and safety in the work area
Ensure that all equipment is maintained in good, safe working condition
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and emergency procedures and OSHA requirements
Attend relevant meetings
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
This position is responsible for providing superior service with all guest interactions. Specifically, a Front Desk Agent will exceed the expectations of all guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. The concierge services may include the following:
transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children's programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.
This position is a very visible position. The person having this position must comply with the property's dress code, possess good communication skills, and have the ability to resolve conflict and posses a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, Front Desk Agents must develop and maintain the company's culture, values and reputation in the public eye, and with all staff, guests, vendors and partners. Front Desk Agents must promote the Bunkhouse Vision in all actions and decisions and are accountable to the overall team.
Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.
Essential Functions and Accountabilities
Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
Complete all shift checklist items
Maintain a high level of personal hygiene and adhere to dress code policies
Check in and out all hotel guests in a confident, professional and personalized manner
Take hotel reservations accurately and efficiently
Assist in the development and implementation of special projects
Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
Maintain a positive relationship with all employees and guests
Ensure all calls are answered in a courteous, professional and efficient manner
Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
Maintain accuracy with all accounting and billing procedures
Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
Issue guest safety deposit boxes as requested
Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.
Maintain a high level of cleanliness and safety in the work area
Ensure that all equipment is maintained in good, safe working condition
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and emergency procedures and OSHA requirements
Attend relevant meetings
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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