Project Coordinator
Do you want to change the world? We do, too.
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we re looking for talented, committed people to help us drive our growth and achieve our goals.
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.
SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 2,000 in North America and the Phillipines. In an industry that is reshaping the world s energy future, there s no better place to be than SunPower.
We believe that our employees create our brand with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:
We believe that our employees create our brand with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees. As such, we strive to hire candidates that are service-focused. The experience we would expect the ideal person to deliver is:
Customers: Customers should see you as the champion of their success through their entire experience. You manage and drive the overall success metrics in partnership with other functional owners. You provide excellent communication that aligns the company and our brand within the community. Your customers should feel that you are representing them internally and that you personally committed to taking care of them.
Employees: Through the lens of empathy, understand the various organizations in the company, their role, and what it takes to make them successful in delivering the best experience. Always be highly responsive and reliable do what you say you ll do. Communicate clearly through effective communication to ensure each person in the organization understands what your customers need for success. Personify the art of the possible and be tenacious and pioneering always asking if we can do better.
SUMMARY OF ROLE
SunPower is looking for a Project Coordinator to perform the critical role of interface between SunPower customers and project management/construction teams to provide support throughout the solar installation project lifecycle. Project Coordinators are the primary point of contact with our customers and own the customer relationship post-sale. Project Coordinators are responsible for communicating with customers as well as internal and external stakeholders and assisting with managing activities across multiple departments and functions to drive projects to completion. The Project Coordinator is viewed as the primary Customer Advocate and owns making sure our customers have an experience they love. As the advocate, you make sure all the parts that are required to progress a project are done on time as committed to our customer.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):
- Serve as the single point of contact for customers during the installation lifecycle
- Manage customers expectations of project deliverables and timelines as well as deliver proactive communication to customers so they know what is happening and what is next
- Serve as the primary customer advocate who takes responsibility to make sure our customer s project runs smoothly
- Drive project stakeholder action and execution to ensure that project milestones are completed in a timely manner
- Manage conflict and customer dissatisfaction by taking ownership of issues and working proactively with stakeholders to resolve in a timely manner
- Support closed-loop learning to develop, refine, and implement processes to improve efficiency and customer experience
- Build relationships with internal/external stakeholders as well as customers through respect, empathy, effective communication and being well organized. You are the one that makes sure our customers love us!
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
Minimum requirements - The least amount of skills and training candidates must have to do a specific job.
- Two plus years of Project or Account Management experience
- Experience in residential home improvement project coordination or project management
- Proven customer service background
- Proven friendly telephone voice and demeanor
- Ability to remain organized in a fast-paced environment, while managing multiple projects
- Excellent written and verbal communication skills
- Experience using a CRM and/or project management software
- You must be curious, always seeking to learn more and understand
Preferred requirements
- B.S. / B.A. degree and minimum 3 years related experience; or equivalent combination of education and years of related experience
- Technical knowledge of solar system installations
- NABCEP certification a plus
Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual s qualifications as they relate to the job under consideration. The Company s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
EOE Minorities/Females/Protected Veterans/Disabled
SunPower Supports EEO
Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
NOTICE TO ALL APPLICANTS AND EMPLOYEES
Availability of Affirmative Action Plan for Review
SunPower is a federal government contractor. As a part of the Company s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.
Estimated Salary: $20 to $28 per hour based on qualifications.
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