SWI Admin Asst II
SWI Admin Asst II The position is located at the Statewide Intake (SWI) 24-hour Abuse Hotline that accepts reports of abuse and/or neglect of children, and abuse, neglect, and/or exploitation of elderly and/or disabled adults.
The position ensures callers are routed appropriately and the information processed by SWI Protective Services Specialists is routed, assigned and called out to appropriate DFPS staff and other organizations for further action.
Work also involves notifying law enforcement of all intakes received related to Child Protective Services and Child Care Licensing.
The position provides information to the public calling the contact center and documents details of all calls.
The position routinely interacts with Texas Department of Family and Protective Services staff including all levels of SWI staff, the general public, law enforcement and other organizations.
Essential Job Functions:
Answers and routes calls received on both the main SWI 1-800# and the DFPS administrative 1-800#; accesses appropriate resource information in IMPACT and provides that information to the public, SWI, other DFPS staff and various organizations; uses the IMPACT system to document details of calls (25%).
Generates law enforcement notification on CPS and CCL cases in IMPACT, routes them to the appropriate law enforcement jurisdiction as identified by the intake worker (25%).
Notifies regional staff of high priority cases and conveys details of the intake via phone; updates the on-call schedule when regional staff is unavailable to make changes (25%).
Uploads faxed and mailed correspondence from outside agencies and the public for processing.
Files and/or mails the completed correspondence to the appropriate destination (20%).
Performs other duties as assigned and required to maintain unit and overall business operations (5%).
Knowledge Skills Abilities:
Knowledge of office protocol and procedures.
Skill in effective verbal and written communication.
Ability to interpret rules, regulations, policies, and procedures when assisting DFPS staff, other agencies and the public.
Ability to operate a personal computer and use various internet and software applications.
Ability to multi task and prioritize workloads.
Ability to use basic office equipment.
Ability to wear headsets for phone access.
Registration or Licensure Requirements:
None required.
Initial Selection Criteria:
Graduation from a standard high school or equivalent.
One-year full-time administrative support, general office, clerical or secretarial experience.
Additional Information:
Req.
# 486123 All applicants selected for interviews will be required to demonstrate competency of knowledge, skills, and abilities by completing an in-basket exercise.
There are day shifts.
MOS Code:
Note:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to:
42A, YN, 0111, 3A1X1.
All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.
For more information see the Texas State Auditor's Military Crosswalk at http:
//www.
hr.
sao.
state.
tx.
us/Compensation/JobDescriptions.
aspx.
HHS agencies use E-Verify.
You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747.
If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The position ensures callers are routed appropriately and the information processed by SWI Protective Services Specialists is routed, assigned and called out to appropriate DFPS staff and other organizations for further action.
Work also involves notifying law enforcement of all intakes received related to Child Protective Services and Child Care Licensing.
The position provides information to the public calling the contact center and documents details of all calls.
The position routinely interacts with Texas Department of Family and Protective Services staff including all levels of SWI staff, the general public, law enforcement and other organizations.
Essential Job Functions:
Answers and routes calls received on both the main SWI 1-800# and the DFPS administrative 1-800#; accesses appropriate resource information in IMPACT and provides that information to the public, SWI, other DFPS staff and various organizations; uses the IMPACT system to document details of calls (25%).
Generates law enforcement notification on CPS and CCL cases in IMPACT, routes them to the appropriate law enforcement jurisdiction as identified by the intake worker (25%).
Notifies regional staff of high priority cases and conveys details of the intake via phone; updates the on-call schedule when regional staff is unavailable to make changes (25%).
Uploads faxed and mailed correspondence from outside agencies and the public for processing.
Files and/or mails the completed correspondence to the appropriate destination (20%).
Performs other duties as assigned and required to maintain unit and overall business operations (5%).
Knowledge Skills Abilities:
Knowledge of office protocol and procedures.
Skill in effective verbal and written communication.
Ability to interpret rules, regulations, policies, and procedures when assisting DFPS staff, other agencies and the public.
Ability to operate a personal computer and use various internet and software applications.
Ability to multi task and prioritize workloads.
Ability to use basic office equipment.
Ability to wear headsets for phone access.
Registration or Licensure Requirements:
None required.
Initial Selection Criteria:
Graduation from a standard high school or equivalent.
One-year full-time administrative support, general office, clerical or secretarial experience.
Additional Information:
Req.
# 486123 All applicants selected for interviews will be required to demonstrate competency of knowledge, skills, and abilities by completing an in-basket exercise.
There are day shifts.
MOS Code:
Note:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to:
42A, YN, 0111, 3A1X1.
All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.
For more information see the Texas State Auditor's Military Crosswalk at http:
//www.
hr.
sao.
state.
tx.
us/Compensation/JobDescriptions.
aspx.
HHS agencies use E-Verify.
You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747.
If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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