Manager, Web & Marketing Technology at KinderCare in Remote
Description About KinderCare Education KinderCare Education operates more than 1,380 early learning centers, and more than 560 Champions sites, supported by a corporate team of nearly 600 headquarters employees in Portland, Oregon. In 2019, KinderCare Education earned their third Gallup Great Workplace Award - one of only 39 companies worldwide to win this award. In neighborhoods with our KinderCare Learning Centers that offer early childhood education and child care for children six weeks to 12 years old At work through KinderCare Education at Work(TM) , family benefits for employers including on-site and near-site early learning centers and back-up care for last-minute child care In local schools with our Champions before and after-school programs. Job
Summary:
As the Manager of our Web & Martech Software Engineering team, you are an enthusiastic, highly skilled and innovative leader with a deep knowledge of development and application architecture within the Marketing technology space. You have a strong customer focus and a passion for solving business problems with excellent technology solutions, and a dedication to your team's continuous improvement. You are responsible for setting and upholding best-practices for the design, development and support of our mission-critical applications and services, integral to several rapidly growing lines of business as we undertake a roadmap of technical and digital transformation including CRM, marketing automation and CPM platforms, customer portal modernization and a Sitecore architectural redesign. Key responsibilities include:
o Manage the success and growth of a team of software engineers; providing Agile leadership coaching and a best practices framework for the design, build and support of our corporate websites, lead management, and Sales and Marketing software solutions. o Participate in the KCE Technology Management cross-functional activities, including process definition and best practices definition. o Provide architectural guidance and expertise to your team and to other software development teams to ensure optimal and cohesive architectural solutions. o Act as an escalation point for Agile teams to provide guidance in software engineering best practices o Recommend, design and create technical improvements in existing capabilities to maximize productivity and optimize security and efficiency. o Promote understanding of technical risks and opportunities with non-technical audiences to assist with delivery prioritization. o Effectively set expectations to stakeholders at all levels of the organization. o Effectively manage vendor relationships and optimize engagements with professional services vendors and software providers as needed o Identify areas for improvement in team structure, delivery models, measurement and design of your organization and make recommendations to improve customer experience. o Communicate effectively with all team members and stakeholders, present complex technical ideas clearly to non-technical audiences, tying their value back to business benefits including at an executive level. o Keep current with technology to ensure IT can react quickly to new trends/threats/opportunities o Promote customer-focused responsiveness to problem solving and incident management. o Participate in on-call rotation for Major Incident Management leadership. Qualifications Key desired skills and
Experience:
o 5
years in a leadership role managing software engineers o Experience designing and implementing CRM, Web, Customer Portal, and Marketing Automation solutions (Salesforce & Sitecore preferred) o Demonstrate excellent communication skills, including the ability to make complex technical concepts understandable to non-technical audiences at all levels of an organization. o Proven experience leading multiple teams of developers on several parallel large, complex projects. o Experience setting best-practices and frameworks for development teams. o Excellent familiarity with Agile software development methodologies, ideally in Scrum o Experience developing and deploying applications using cloud technologies particularly, building and managing secure web applications using OWASP top 10, .NET frameworks. o Experience designing and developing RESTful web services and other integration methodologies o Ability to analyze problems and develop solutions; to code, test, and debug programs; and to determine software problems. o Strive in a collaborative fast paced environment. KinderCare Education employs more than 32,000 team members across 1,700 locations nationwide. Our devoted family of education providers leads the nation in accreditation and includes KinderCare Learning Centers, KinderCare Education at Work , Champions Before- and After-School Programs, Cambridge Schools (TM) , Knowledge Beginnings and The Grove School .
Salary Range:
$200K -- $250K
Minimum Qualification
Software Development, Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Summary:
As the Manager of our Web & Martech Software Engineering team, you are an enthusiastic, highly skilled and innovative leader with a deep knowledge of development and application architecture within the Marketing technology space. You have a strong customer focus and a passion for solving business problems with excellent technology solutions, and a dedication to your team's continuous improvement. You are responsible for setting and upholding best-practices for the design, development and support of our mission-critical applications and services, integral to several rapidly growing lines of business as we undertake a roadmap of technical and digital transformation including CRM, marketing automation and CPM platforms, customer portal modernization and a Sitecore architectural redesign. Key responsibilities include:
o Manage the success and growth of a team of software engineers; providing Agile leadership coaching and a best practices framework for the design, build and support of our corporate websites, lead management, and Sales and Marketing software solutions. o Participate in the KCE Technology Management cross-functional activities, including process definition and best practices definition. o Provide architectural guidance and expertise to your team and to other software development teams to ensure optimal and cohesive architectural solutions. o Act as an escalation point for Agile teams to provide guidance in software engineering best practices o Recommend, design and create technical improvements in existing capabilities to maximize productivity and optimize security and efficiency. o Promote understanding of technical risks and opportunities with non-technical audiences to assist with delivery prioritization. o Effectively set expectations to stakeholders at all levels of the organization. o Effectively manage vendor relationships and optimize engagements with professional services vendors and software providers as needed o Identify areas for improvement in team structure, delivery models, measurement and design of your organization and make recommendations to improve customer experience. o Communicate effectively with all team members and stakeholders, present complex technical ideas clearly to non-technical audiences, tying their value back to business benefits including at an executive level. o Keep current with technology to ensure IT can react quickly to new trends/threats/opportunities o Promote customer-focused responsiveness to problem solving and incident management. o Participate in on-call rotation for Major Incident Management leadership. Qualifications Key desired skills and
Experience:
o 5
years in a leadership role managing software engineers o Experience designing and implementing CRM, Web, Customer Portal, and Marketing Automation solutions (Salesforce & Sitecore preferred) o Demonstrate excellent communication skills, including the ability to make complex technical concepts understandable to non-technical audiences at all levels of an organization. o Proven experience leading multiple teams of developers on several parallel large, complex projects. o Experience setting best-practices and frameworks for development teams. o Excellent familiarity with Agile software development methodologies, ideally in Scrum o Experience developing and deploying applications using cloud technologies particularly, building and managing secure web applications using OWASP top 10, .NET frameworks. o Experience designing and developing RESTful web services and other integration methodologies o Ability to analyze problems and develop solutions; to code, test, and debug programs; and to determine software problems. o Strive in a collaborative fast paced environment. KinderCare Education employs more than 32,000 team members across 1,700 locations nationwide. Our devoted family of education providers leads the nation in accreditation and includes KinderCare Learning Centers, KinderCare Education at Work , Champions Before- and After-School Programs, Cambridge Schools (TM) , Knowledge Beginnings and The Grove School .
Salary Range:
$200K -- $250K
Minimum Qualification
Software Development, Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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