Data Entry Clerk

LaQuisha T. Brittenham


Austin, Texas 78723


(512) 300-8128


brittnhmlaquisha@gmail.com


 


Profile


 


Highly organized candidate with extensive experience in office administration. Reputation for maintains and organizing client records, files and legal documents in a highly organized, efficient and precise manner. Thoroughly detailed and oriented with a demonstration so satisfy every customs experience. A commitment to succeed above and beyond expectations. Proven to thrive in a fast paced environment through advanced multi-tasking skills.


 


 


Skills


Customer Service:


Relationship building


Complaint procedures


Positive language


Telephone techniques


Effective questioning


Customer satisfaction


Web Chatting


 


Professional


Process development


Highly organized


Planning and preparation


Managing time


Troubleshooting


Negotiating skills


IT skills


Multi-tasking


 


Personal


Listening skills


Customer engagement


Working with others


Body language


Pro-active


Self-disciplined


Articulate


Tenacious


 


Work Experience


General Motors


Legal Advisor


12/01/2012-02/05/2016


Prepare legal documents, obtain customer information and data, inputs consumer data and file information, contacts other departments and dealerships and performs outbound follow up calls and resolve customer issues.


Using a computerized information system, the incumbent receives and/or places telephone calls that are non-routine and require regular deviation from standard screens, scripts and procedures.


Chief responsibilities include answering complex and specific inquiries, providing and tracking information, gathering facts, and troubleshooting. This position involves analysis, evidence preparation


Time Warner Cable


Retention Specialist


05/17/2011-09/15/2013


The specialist is required to answer any and all questions customers may have regarding their accounts.


Duties include but are not limited to gathering customer information and inputting it into a highly computerized information system.


It is the specialist job to make sure the customer's experience is above and beyond the company’s expectations.


Responded to inbound service calls in a fast-paced, high-volume call center.


Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill.


Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.


Possess effective communications skills, and work well with others at all levels.


 


 


 


 


Interactions Corporation


Intent Analyst


04/30/2009-08/04/2012


Perform real-time data entry by listening to customer voice clips, capturing the appropriate concept or data, and entering the information into an innovative system.


 


Education


 


John H. Reagan High School


Graduating class of 2009


AP courses in English Language/Literature, Math, Science, and Economics


 


Devry University


2009-2010


Studied Business Administration


 

  • ID#: 105633
  • Location: Austin, TX , 78754

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