Data Entry Clerk
LaQuisha T. Brittenham
Austin, Texas 78723
Highly organized candidate with extensive experience in office administration. Reputation for maintains and organizing client records, files and legal documents in a highly organized, efficient and precise manner. Thoroughly detailed and oriented with a demonstration so satisfy every customs experience. A commitment to succeed above and beyond expectations. Proven to thrive in a fast paced environment through advanced multi-tasking skills.
Planning and preparation
Working with others
Prepare legal documents, obtain customer information and data, inputs consumer data and file information, contacts other departments and dealerships and performs outbound follow up calls and resolve customer issues.
Using a computerized information system, the incumbent receives and/or places telephone calls that are non-routine and require regular deviation from standard screens, scripts and procedures.
Chief responsibilities include answering complex and specific inquiries, providing and tracking information, gathering facts, and troubleshooting. This position involves analysis, evidence preparation
Time Warner Cable
The specialist is required to answer any and all questions customers may have regarding their accounts.
Duties include but are not limited to gathering customer information and inputting it into a highly computerized information system.
It is the specialist job to make sure the customer's experience is above and beyond the company’s expectations.
Responded to inbound service calls in a fast-paced, high-volume call center.
Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill.
Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
Possess effective communications skills, and work well with others at all levels.
Perform real-time data entry by listening to customer voice clips, capturing the appropriate concept or data, and entering the information into an innovative system.
John H. Reagan High School
Graduating class of 2009
AP courses in English Language/Literature, Math, Science, and Economics
Studied Business Administration