2009-Present Harlan Financial Services Mt Kisco, NY
Managed local retail branch operations to include collection, compliance, risk management, direct cash handling, vault and safe operations, check cashing, bill payment processing.
Develop, train, and manage a team of employees insuring each customer transaction is handled in a respectful, courteous, friendly manner.
Provide guidance in handling difficult problems and resolving escalated complaints and disputes.
Complying with government regulations, company policies and procedures and maintaining compliance at the retail location.
2003- 2009 Takashimaya New York, Inc. New York, NY
Human Resources Manager
Supervise retail store operations on a daily basis.
Recruit, interview, hire, and terminate employees.
Oversee employee relations and disciplinary procedures.
Maintain all employee files and confidential information.
Implement, track, and educate employees regarding company programs, including 401K, Cobra, employee discounts, and benefits.
Update and publish employee handbook.
Manage employee training sessions as well as new-hire orientation.
Conduct Floor Manager / Staff meetings.
Prepare, implement, and control scheduling, payroll, commission payouts, attendance, and all counseling data.
Compensation Programs to include salary surveys, advising Executive Management on merit/promotional Increases, implementing a performance review system, Partnering with Executive Management in implementing an incentive plan
Oversee and interface with Office Services, Loss Prevention and Facilities
2001 - 2003 Source One Productions, Inc. New York, NY
Human Resources Director
Created human resources function in a fast-paced entrepreneurial environment.
Provided consultative support and guidance to executive management in areas of personnel, policy, and benefits.
Recruited, interviewed, and hired a wide range of staff, including but not limited to: sales, office support, and production staff.
Conducted new-hire training for all employee positions.
Established and authored employee policies and procedures manual.
Manage Office Services
1999-2001 Paul Stuart, Inc. New York, NY
Assistant Director, Human Resources
Recruited exempt and non-exempt personnel.
Conducted interviews and background checks for all prospective employees.
Administered benefits for 250+ employees in two store locations.
Provided in-store training for new sales associates.
Ensured compliance with regard to policy and procedure, Workers’ Comp, FMLA, and unemployment claims.
Worked with 3 different retail Labor Unions to establish a positive union/management relationship, mediate performance issues, and conduct employee terminations.
1997–1999 Wackenhut Corp. Sleepy Hollow, NY
Human Resource Manager
Managed all human resource and general office functions for nine sites under contract to IBM.
Managed employee recruitment and relations, orientation training, benefits, and policy and procedure compliance.
Reduced overtime costs through implementation of a flexible work schedule in a 24/7 work environment. Overtime costs were reduced by more than 50% within the first six months. In the subsequent six months, costs were lowered an additional 4%.
1986-1997 Village of Irvington Irvington, NY
Planned, organized, supervised and executed work projects in municipal parks system.
Supervised subordinate personnel.
Involved in union/management negotiations as union shop steward.
1978-1986 General Motors Corporation Sleepy Hollow, NY
Human Resources/ Labor Relations Rep
Selected in startup General Motors Assembly Plant as an entry level management member in Plant Security and Safety.
Appointed to 2 person labor relations task force to analyze, investigate and recommend corrective action regarding excessive employee absentee problems as well as safety issues and grievances.
Through Education and Training Department, selected to conduct plant tours for VIPs as well as civic groups and organizations.
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Never give out financial or private information like account numbers, PayPal login, or social security number.
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