Administrative Assistant

S H A H E E N   P A S A R Y A 

906 E 55th ½ St  -  Austin, TX 78751  -  512-767-5759  -  spasarya@gmail.com 


S K I L L S 

Well-versed in Microsoft Office software 

Strong telephone etiquette and customer service 

Excels at executing tasks in an efficient, organized, and timely manner 

Types 90 WPM 


E X P E R I E N C E 

SEARS HOLDINGS CORPORATION 

Cashier Lead, January 2012 - Present 

Downloading reports daily to recognize sales trends and view transaction details and payroll hours 

Documenting written observations to identify and encourage effective individual associate behaviors 

Filing aforementioned observations with Associate Contribution Reports (ACRs) and composing detailed, 

personalized action plans to combat performance issues 

Ensuring all legal credit literature within the store is current and accurate 

Faxing billing statement discrepancies to credit department 

Scheduling 10-20 associates weekly in Workforce Management (WFM), staying within allotted payroll 

hours and accounting for training hours 

Calling, scheduling appointments for, interviewing, and hiring candidates for employment 

Participating in regional credit conference calls 

Organizing cashier meetings to inspire and motivate team, recognize superior performance, and address 

areas for improvement 

Analyzing Overs & Shorts reports with Loss Prevention, using Dashboard to research storewide monetary 

variances 

Training new hires 

Making executive decisions and problem solving to resolve escalated customer concerns 

Maintaining clean, stocked work areas and ordering supplies as needed 


Footwear Coordinator, September 2011 - January 2012 

Produced and worked weekly reports to facilitate inventory management and replenishment process 

Staged sales floor by utilizing Monthly Sales Planner (MSP) to highlight seasonal trends and maximize sales

 

Cashier, November 2010 - September 2011 

Earned recognition for initiating 100+ new credit applications and company loyalty memberships for 6 

consecutive months 

Assumed some supervisory duties, including resolving customer concerns, training new hires, and 

increasing team morale 


H-E-B GROCERY STORES 

Checker, April 2009 - August 2010 

Offered and sold weekly promotional items at checkout to 50+ customers daily 


IBC BANK 

Sales Representative, May 2008 - January 2009 

Followed up with clients regularly via telephone and/or e-mail 

Extensively used Horizon & Vision banking software to open, close, and revise accounts 

Proposed ideas for, designed, and distributed flyers for promotions 

Ordered bank supplies, recorded merchant deposits, and assisted with teller duties 


WAL-MART STORES, INC. 

Cashier, February 2007 - December 2007 

Assisted 50+ customers daily with purchases, processing refunds/exchanges, wire transfers, and cashing

paychecks 

Handled various forms of tender accurately and efficiently & maintained a balanced till 


E D U C A T I O N 

AUSTIN COMMUNITY COLLEGE, Presently attending 

CEDAR PARK HIGH SCHOOL, H.S. Diploma, 2007

  • ID#: 66891
  • Location: Austin, TX , 78751

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