Research Specialist

DWAYNE OCKLETREE 1501 W North Loop 101 Austin, TX 78756 C (512) 964-4761 dockletree@utexas.edu
SUMMARY: A dedicated leader with managerial experience in state government and private sector administration and data analysis and collection for nearly a decade of proven excellenceHIGHLIGHTS• Over five years Supervisory and Managerial experience• Three years Teaching and Instruction • 10 years Research, Analysis and Data collection experience • Proven innovator in a decade of public service• Initiative taker that has excelled in all venuesEXPERIENCE 03/2015-Current Data Analyst/ScorerData Recognition Corporation Austin TX • Proof read and scored/graded state exams for school kids• Provided scores/grades for tests• Analyzed hundreds of exams daily for project completion• Worked in a team environment to achieve group goals03/2014-03/2015 Office ClericalVarious Staffing Agencies Austin TX• Enrolled clients in government assistance programs in English and Spanish• Provided information to government and private sector clients• Faxed forms to complete enrollments in programs• Filed forms to complete enrollment• Interviewed customers as part of enrollment process• Updated customer info in databases09/2013-03/2014 Customer Service RepresentativeAT&T Mobility Austin TX • Entered data into multiple company databases• Led customers through basic technical support on cell phone services• Made payment arrangements for customers• Took phone payments via credit and debit cards• Settled account disputes• Adjusted disputed charges on customer accounts06/2007-05/2013 Lead Economist II/Research AnalystTX Workforce Commission (LMCI/OES) Austin TX • Performed complex data collection work..• Utilized persuasive skills in collecting confidential information from reluctant employers.• Documented all atypical data received from employer.• Recognized and commented on unusual staffing patterns.• Coordinated collection activities with management and OES team members using initiative and independent judgment.• Conducted data quality assurance research or verification with employer. 08/2006-06/2007 Adjudicator/Claims ExaminerTX Workforce Commission (Fraud Detection) Austin TX  • Filed liens of judgment in various counties in the state of Texas for UI fraud cases.  • Responded to correspondence in over payments of UI funds. • Used UI program knowledge and communication skills to respond to oral and written inquiries regarding source and status of UI overpayment cases.• Researched agency records when necessary to obtain information requested.• Collected UI benefit overpayments.• Documented transactions on the overpayment account record.• Prepared and maintained statistical reports.07/2001-01/2004 Professional Educator Tx Empowerment Academy, AISD and Austin Can• Taught grades 6-12• Lectured for math, science, history, government, sociology and economics• Analyzed TAKS/TAAS test scores based on AISD MS demographics• Passed 2002 TAKS/TAAS with a 96% pass rate for math• Developed curriculum for Austin Can Social Studies DepartmentEDUCATION2000 Bachelor of Arts Liberal Arts University of Texas Austin TX

  • ID#: 89639
  • Location: Austin, TX , 78756

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