Human Resources Assistant

Brenda Applewhite                                                                                                                                                                              512.960.0994 

Austin, Texas                                                                                                                                                                                                  bja0854@yahoo.com   

Professional Profile

An energetic and well-organized professional comfortable with multi-tasking and providing outstanding administrative staff support.  Provide training, and facilitating for office staff while meeting deadlines consistently and accurately.  Primarily striving to understand client needs and provide exceptional customer service.  Resourceful and self-confident; can get the job done, and do it well.


·         Strong commitment, vision, and leadership

·         Provided supportive counseling services and case management

·         Knowledge of principles, methods, for curriculum and training design, teaching and instruction

  • Practical instructional design experience, adapt teaching methods to meet student’s varying needs, abilities, and interests

·            Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals

·            Able to work and converse efficiently with colleagues and clients

·            Knowledge of adult learning theories and principles. 

·            Proficient in Microsoft Office 2010 applications


Experience

AARP (Goodwill of Central Texas), Austin, Texas                                                                                                                              April 2015- present

Computer Lab Monitor 

·         Supervise client usage of the computer lab and ensures proper usage of computers and facilities.

·         Provide information to clients on Goodwill application procedures, job source intake process, computer lab usage, and community resources.

·         Compile and distributes weekly job leads, performs data entry tasks and assists with special projects 

·         Assist job source staff with gathering client information for eligibility purposes, and referral information as necessary.

·         Provide computer and job-search assistance to clients in the Rosewood Job Help Center Computer Lab.

·         Attend staff and other meetings as called, assist OM with opening and closing procedures 

·         Demonstrate ethics and complies with Corporate Compliance Program, set up, review, score and submit to client social worker.

Alorica, Inc., Tulsa, Oklahoma                                                                                                                                                               Dec 2005 – Nov 2010 

Tier 2 Wireless Web Technician

  • Analyzed systems problems, ran PC preventive tests, performed troubleshooting.
  • Delivered strong and sustainable improvements in customer services satisfaction and retention.
  • Documented history of customer interactions.
  • Market Knowledge, Resolving conflict, multitasking, phone skills, analyze information, product knowledge.
  • Determine causes of operating errors and deciding what to do about it.

Vartec Telecom, Inc., Tulsa, Oklahoma                                                                                                                                                Jan 2000 – June 2002

Help Desk Customer Support

  • Arranged local and long distance phone service for prospective customers.
  • Answered product and service question, suggested information for new products.
  • Established strong work interaction with customers, customer support, quality focus, listening and phone skills, documentation.
  • Conduct tests of products, services, to evaluate quality or performance, contact customers; maintain records of contacts, accounts, and orders.

Department Human Services, Tulsa, Oklahoma                                                                                                                                 Aug 1999 – Jan 2000

Social Services Associate

  • Conducted intake client services, supported individual of all cultural backgrounds.
  • Compiled data used to determine eligibility for government grant program, advised clients regarding locating housing for displaced individuals.
  • Demonstrated optimum communication skills with the ability to understand and empathize with client's   
  • Proven record of attaining set goals. Consult with supervisor concerning programs for individual families.
  • Collaborate with community resources to achieve results.

Education

Walden University, Minneapolis, Minnesota

 Master Social Psychology       Feb 2012Brenda Applewhite                                                                                                                                                                              512.960.0994

Austin, Texas                                                                                                                                                                                                  bja0854@yahoo.com   

Professional Profile

An energetic and well-organized professional comfortable with multi-tasking and providing outstanding administrative staff support.  Provide training, and facilitating for office staff while meeting deadlines consistently and accurately.  Primarily striving to understand client needs and provide exceptional customer service.  Resourceful and self-confident; can get the job done, and do it well.


·         Strong commitment, vision, and leadership

·         Provided supportive counseling services and case management

·         Knowledge of principles, methods, for curriculum and training design, teaching and instruction

  • Practical instructional design experience, adapt teaching methods to meet student’s varying needs, abilities, and interests

·            Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals

·            Able to work and converse efficiently with colleagues and clients

·            Knowledge of adult learning theories and principles. 

·            Proficient in Microsoft Office 2010 applications


Experience

AARP (Goodwill of Central Texas), Austin, Texas                                                                                                                              April 2015- present

Computer Lab Monitor 

·         Supervise client usage of the computer lab and ensures proper usage of computers and facilities.

·         Provide information to clients on Goodwill application procedures, job source intake process, computer lab usage, and community resources.

·         Compile and distributes weekly job leads, performs data entry tasks and assists with special projects 

·         Assist job source staff with gathering client information for eligibility purposes, and referral information as necessary.

·         Provide computer and job-search assistance to clients in the Rosewood Job Help Center Computer Lab.

·         Attend staff and other meetings as called, assist OM with opening and closing procedures 

·         Demonstrate ethics and complies with Corporate Compliance Program, set up, review, score and submit to client social worker.

Alorica, Inc., Tulsa, Oklahoma                                                                                                                                                               Dec 2005 – Nov 2010 

Tier 2 Wireless Web Technician

  • Analyzed systems problems, ran PC preventive tests, performed troubleshooting.
  • Delivered strong and sustainable improvements in customer services satisfaction and retention.
  • Documented history of customer interactions.
  • Market Knowledge, Resolving conflict, multitasking, phone skills, analyze information, product knowledge.
  • Determine causes of operating errors and deciding what to do about it.

Vartec Telecom, Inc., Tulsa, Oklahoma                                                                                                                                                Jan 2000 – June 2002

Help Desk Customer Support

  • Arranged local and long distance phone service for prospective customers.
  • Answered product and service question, suggested information for new products.
  • Established strong work interaction with customers, customer support, quality focus, listening and phone skills, documentation.
  • Conduct tests of products, services, to evaluate quality or performance, contact customers; maintain records of contacts, accounts, and orders.

Department Human Services, Tulsa, Oklahoma                                                                                                                                 Aug 1999 – Jan 2000

Social Services Associate

  • Conducted intake client services, supported individual of all cultural backgrounds.
  • Compiled data used to determine eligibility for government grant program, advised clients regarding locating housing for displaced individuals.
  • Demonstrated optimum communication skills with the ability to understand and empathize with client's   
  • Proven record of attaining set goals. Consult with supervisor concerning programs for individual families.
  • Collaborate with community resources to achieve results.

Education

Walden University, Minneapolis, Minnesota

 Master Social Psychology       Feb 2012

Training and Certifications

Cert. Instructional Design & Technology, Online                     Minneapolis, MN                                                                      Mar.01, 2015

Cert. Instruct Design & Technology Walden University           Minneapolis, MN                                                                      Mar. 02, 2014

Cert. Online Teaching, Psychology Walden University            Minneapolis, MN                                                                      Feb. 24, 2013Brenda Applewhite                                                                                                                                                                              512.960.0994

Austin, Texas                                                                                                                                                                                                  bja0854@yahoo.com   

Professional Profile

An energetic and well-organized professional comfortable with multi-tasking and providing outstanding administrative staff support.  Provide training, and facilitating for office staff while meeting deadlines consistently and accurately.  Primarily striving to understand client needs and provide exceptional customer service.  Resourceful and self-confident; can get the job done, and do it well.


·         Strong commitment, vision, and leadership

·         Provided supportive counseling services and case management

·         Knowledge of principles, methods, for curriculum and training design, teaching and instruction

  • Practical instructional design experience, adapt teaching methods to meet student’s varying needs, abilities, and interests

·            Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals

·            Able to work and converse efficiently with colleagues and clients

·            Knowledge of adult learning theories and principles. 

·            Proficient in Microsoft Office 2010 applications


Experience

AARP (Goodwill of Central Texas), Austin, Texas                                                                                                                              April 2015- present

Computer Lab Monitor 

·         Supervise client usage of the computer lab and ensures proper usage of computers and facilities.

·         Provide information to clients on Goodwill application procedures, job source intake process, computer lab usage, and community resources.

·         Compile and distributes weekly job leads, performs data entry tasks and assists with special projects 

·         Assist job source staff with gathering client information for eligibility purposes, and referral information as necessary.

·         Provide computer and job-search assistance to clients in the Rosewood Job Help Center Computer Lab.

·         Attend staff and other meetings as called, assist OM with opening and closing procedures 

  • ID#: 89640
  • Location: Austin, TX , 78767

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