customer service representative



CIERRA Y WILLIAMS
14300 TANDEM BLVDAUSTIN, TX 78728cierrawilliams422@yahoo.comCareer Objectives
To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development and help me achieve personal as well as organization goals.
Summary of Qualifications
cashier,stocker,scanner,faxing
Work History
Self Employed, Texas Homemaker
Apr 30, 2012 - Nov 17, 2014Decorate homes in order to create an inviting environment for owners• Dust and mop floors and wash down bathrooms• Wash windows and clean doors• Dust surfaces and furniture• Vacuum and wash carpets on a periodic basis• Perform upkeep and minor repairs of the house• Wash dishes and flatware and organize family belongings appropriately• Ensure food portion control (in case of working in a facility)• Create shopping lists and purchase groceries and other household items• Maintain budgets by developing and overseeing expenditure• Pay house bills and keep record of credit payments• Oversee children by feeding, bathing, grooming and dressing them• Assist children with homework and recreational activities• Organize social activities and facilitate play dates• Run errands to the post office, bank or car cleaners• Report unsafe conditions to prevent hazards
Dollar Tree, AUSTIN, Texas Customer Service
Mar 14, 2012 - Apr 23, 2012cashier, stocker, window cleaner, lobby
Greet customers and ascertain what each customer wants or needs.Describe merchandise and explain use, operation, and care of merchandise to customers.Recommend, select, and help locate or obtain merchandise based on customer needs and desires.Compute sales prices, total purchases and receive and process cash or credit payment.Answer questions regarding the store and its merchandise.Prepare sales slips or sales contracts.Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.Maintain records related to sales.Demonstrate use or operation of merchandise.Place special orders or call other stores to
Whataburger, Austin, TexasCustomer Service
April 15, 2015 - June 30, 2015
Papa Johns, Austin, Texas 
April 20, 2015 - July 1, 2015
Customer service representatives typically do the following:Listen to customers’ questions and concerns, and provide answers or responsesProvide information about products and servicesTake orders, calculate charges, and process billing or paymentsReview or make changes to customer accountsHandle returns or complaintsRecord details of customer contacts and actions takenReview and select standard responses for answers or solutionsRefer customers to supervisors or more experienced employeesCustomer service representatives answer questions or requests from customers or the public. They typically answer incoming phone calls, but some also interact with customers face to face, by email, or live chat.The specific duties of customer service representatives vary depending on what kind of company they work for. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process cash refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help to generate sales leads while providing information about a product or service.Customer service representatives typically use a telephone, computer, and other office equipment. Those employed in retail stores may occasionally use cash registers to process returns or orders.
Education
Victorville High School, Austin, Texas High School Diploma/GED
Mar 2014Major:high school
Computer Skills
Typing Speed 35 Words Per Minute 
Database Software (Oracle, Access, etc)Data Entry Terminal (PDT, Mainframe Terminal, etc)Internet Browser (Internet Explorer, Firefox, etc)Word Processing Software (Word, WordPerfect, etc)
Additional Computer Skills n/a 
Language Skills
English - Excellent ( Read Write Speak ) 
Additional Skills
Good communication skills, always on time, hard working, reliable
References
Moses Williams Buisness Owner Fire Dragon Martial Arts(512) 821-9993

Jestyne Davis friend Home Health Care(512) 679-0215

  • ID#: 90555
  • Location: Austin, TX , 78728

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