HELEN E. HOLUM
Austin, Texas 78729 (512) 300-7388 email@example.com
OBJECTIVE – ADMINISTRATIVE SPECIALIST
As an Administrative Specialist, I am effective in communicating and dealing with a wide range of personalities and nationalities. I am also persuasive and thorough in handling details. Areas of expertise include knowledge of product and services and a strong belief in customer service.
SALADO ANTIQUE MALL, Salado, TX 2009 – 2015
As a private vendor with rented space, I searched, researched and purchased vintage, collectibles and eclectic items for sale. I then promoted and displayed said items on weekends for customers to seek and purchase. Most of the customers were travelers through the area; however, I also had many repeat customers who picked up my card and called to see if I had certain items and paid repeat visits to my booth.
EVINS TEMPORARY AGENCY, Austin, TX 2012 – present
TXDOT - Major assignment was data entry in Image Processing and Selection of license plates and vehicles to assist in identifying users of the toll road system, while maintaining daily goals.
Texas Comptroller’s office - An assignment involved receiving revenues from all states doing business in Texas. This involved the disposition of checks and paperwork involved.
AARP - Austin, TX Volunteer Head of Public Relations/Programs 2002 - 2012
Job responsibilities included serving both internal (the membership) and external publics by the writing of
Monthly Media releases to newspapers and radio to promote local AARP membership and activities.
Additionally, I volunteered to research, contact and promote monthly speakers with appropriate topics for
Seniors. At Yearly Leadership Conference, I led workshops for other Chapters on how to develop
and promote publicity and research for appropriate monthly speakers.
STATE FARM INSURANCE - Austin, TX Word Processor/Service Desk 1999 - 2002
This position involved the development of statements, forms and correspondence taken from dictated
material of Claim Representatives. The position required knowledge of insurance, medical, construction,
and legal terminology, as well as use of templates, AutoText and company databases. Additionally, I
assisted on service call desk to help with increased claims during several major catastrophes.
COMPAQ WORLD PUTTING CHAMPIONSHIP - Austin, TX Exec. Assistant 1997 - 1998
As assistant to the Marketing Director, I assisted in implementing world final putting championship events by creating a database of all international golfing managers and pertinent sponsors, and scheduled meetings and travel arrangements, nationally and internationally.
CORNERSTONE CONSULTING – Austin, TX Customer Service 1996 - 1997
As a Customer Service Representative on desk for digital camera inquiries, on Call Desk, I assisted customers by supplying information on cameras, their uses and features.
PREWITT AND ASSOCIATES - Austin, TX Production Editor 1994 - 1996
My position was editing and rewriting materials for layout and production of historical, prehistoric and archaic archaeological technical reports and papers. Additionally, I developed a company bibliographic database.
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BAXTER HEALTHCARE - Glendale, CA Regulatory Affairs Coordinator 1990 - 1993
As liaison between regulatory affairs office and American Red Cross Washington office, responsibilities involved the development and generating of product approval submissions and letters to FDA. I was Associate Editor for company newspaper; and compiled and rewrote departmental Procedures and Training Manual. Additionally I headed Partnership Quality Working group, ensuring guidelines and motivation of company standards and won an Award for meeting the company Partnership goals.
COLUMBIA PICTURES ENTERTAINMENT, INC - Burbank, CA Production Assistant 1989 – 1990
My responsibilities were as Liaison between East and West Coast marketing offices for the marketing department vice president. Responsibilities involved initiating correspondence and production contracts for legal department. Also, I developed and distributed publicity materials and kits and scheduled meetings and visitors.
WALT DISNEY IMAGINEERING - Glendale, CA Administrative Coordinator 1987 – 1989
As Administrative Coordinator for head of Real Estate on Disney's Euro Disneyland project, I coordinated meetings between Disney management, international architects and consultants from U.S. and France.
UNITED WAY - Los Angeles/Van Nuys, CA Public Information Director 1986 - 1987
My position involved the development of public information for four Los Angeles region’s sponsored Agencies within the San Fernando Valley. It involved dissemination of information to media, and specialized correspondence to community leaders and celebrities. Additionally, I developed and headed a public information committee consisting of regional leaders/company loaned executives; organized and provided training for speakers’ bureau. I also planned and coordinated special events (25-600 attendance) and handled celebrity bookings with agents.
MENASCO INC. /COLT INDUSTRIES - Burbank, CA Marketing Coordinator 1981 - 1986
Out of college, I began this position as a Marketing Secretary where I developed and coordinated materials for International Marketing and Sales Department. Because my reporting supervisor traveled 85% of the time, I stepped up to provide customer/media contact by issuing news releases, product information and interviews with company executives. I then was promoted to Marketing Coordinator and was also asked to edit the lapsed company newspaper for over 400 employees, supervising an editorial staff of six. As Editor, I became Company representative at community and charitable affairs. Working with an Advertising Agency, I developed an advertising program for Aviation Week which resulted in 200% increase of inquiries from military, high-tech companies and colleges. I also planned and coordinated trade shows, locally and in Long Beach, CA.
INTERNATIONAL EXPERIENCE - Arabian Gulf (Bahrain)
American Embassy and USIA Offices - As a Federal Aide, I assisted expats and nationals with available materials and information pertaining to visas, travel, and schooling.
British Airways - As Office Manager, I maintained paperwork of incoming/departing flights. Additionally, I assisted with departing Concorde travelers.
Gulf Mirror - As Editorial Assistant, I assisted editing the only English-published paper in Gulf Area during this period.and met weekly with an organization of news reporters and editors.
Los Angeles Valley College: Associate of Arts degree in Marketing/ Journalism included Summa Cum Laude- Dean’s List - Chancellor’s Scholastic Award - Writer of the Year and Jackie Weitzman Writer’s Award
University of Southern California: Certification in Corporate Communications
Pasadena City College: Certification in Retail